Customer Service Representative

Position: Customer Service Representative I
Ready to start your next chapter with NAIT?
At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

Important Final date to receive applications Notice
Please note that Workday closes job postings at  11:59pm MST on the day before the posting end date  listed above. To ensure your application is received, submit  no later than 11:59pm MST the day prior  to the posting end date.

Internal NAIT Employees
Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the  NAIT Jobs Hub  rather than the external career site.

Please Note
This posting will be used to fill three positions. This is a temporary position ending on or before November 26, 2027 with the possibility of extension.

Please Note
This 30 hour a week position is an on-campus only role working in our NAIT Main campus bookstore warehouse, web department and sales floor. The successful candidate must have availability for varied shift times throughout the year to support business needs.

Job Description
Are you an engaged, people focused individual who is looking to work with an energetic team? The Bookstore is looking for an organized, professional individual to join our team and provide outstanding customer experiences both behind the scenes and on the sales floor. We are more than just a bookstore, and not only will you verify and process products coming through our warehouse and fulfil web orders, but you will also provide digital course material support and assist in sales floor service.

This position includes a variety of shifts flexing between the hours of 8am and 5:15pm, this may also include some evenings or Saturdays. The successful candidate is expected to represent NAIT in a positive, professional manner and help us toward reaching strategic institutional goals. If you have a passion to offer exemplary service, love interacting with people, value teamwork, and appreciate a job well done.

Key Responsibilities

Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner

Receiving, counting, tagging, and organizing inventory including overstock and customer orders, preparing appropriate documentation and merchandise for sale

Ensure paperwork for processing to Finance is timely and accurate

Replenish floor stock and work with Team Leads to ensure product continues to flow through the warehouse in a timely manner

Consistent updating of locations for all course materials

Process returns, disposals, and work with the Buying team on timely movement of product onto the salesfloor

Preparing product for shelving, shrink wrapping, creating shelf labels and ensuring accuracy in pricing

Enact loss-prevention strategies to support a secure shopping environment

Skills & Abilities

Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist couriers, staff, and customers

Show initiative, excellent skills in customer service, communication (including phone etiquette), teamwork and a creative open mind

Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts

A strong working knowledge of the Microsoft office suite and previous experience with a retail inventory management system

Must be able to lift to 50 lbs, this job requires standing, bending and moving product consistently

A driver's license and access to a reliable vehicle would be an asset

Qualifications

Completion of grade 12 or have an equivalent combination…