CA-Lead

At  Apple Retail  in  Edmonton, Alberta , the Lead role sits at the intersection of people, performance, and purpose. This isn't a typical floor supervisor position — it's a chance to shape the daily experience of both customers and team members inside one of the world's most recognizable retail environments. If you thrive on mentoring others, driving results, and bringing energy to a fast-moving team, this opportunity is worth your attention.

As a  Retail Lead , you'll spend the majority of your time out on the floor — connecting with team members, supporting customer interactions, and making sure the store runs with the kind of precision and warmth that defines the  Apple experience .

About the Role:

Lead
The Lead position at  Apple Canada  is a whole-store role. That means your focus extends beyond your immediate team to encompass operational readiness,  sales floor workflow , and the overall customer journey. You'll serve as a  role model and mentor , translating leadership priorities into everyday actions that produce real results — individually and collectively.

Alongside your  sales and customer engagement  responsibilities, you'll handle key operational duties including  opening and closing procedures , cash management, and overrides. You'll also contribute to building a culture of inclusion and diversity, reflecting  Apple's core values  in everything you do. Collaboration is central to this role — you'll work in true partnership with the leadership team rather than in isolation.

Benefits and Salary
For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range, with candidates who bring significant experience and skills potentially being considered up to the range maximum. Apple offers an environment centred on  accessibility, inclusion, and employee well-being , with benefits and digital tools designed to support every team member. Apple is also committed to providing  reasonable accommodations  to applicants with disabilities throughout the hiring process and beyond.

Job Details
Job Type: Full-Time (Standard)

Company:
Apple Canada

Location:

Edmonton, Alberta, T6H 4M6

Requisition :

Schedule:

May include nights, weekends, and public holidays

Responsibilities
As a Lead, your day-to-day work is dynamic and people-centred. You'll move fluidly between mentoring team members, engaging directly with customers, and managing the operational backbone of the store. These responsibilities are critical to maintaining the high standard that defines  Apple Retail .

Lead and mentor  team members, acting as a role model and actively encouraging meaningful customer engagement

Drive customer engagement and sales  using deep knowledge of Apple products and services, while building long-term customer loyalty

Organise the sales floor  workflow and manage relevant communication between team members and leadership to optimise the customer experience

Communicate sales strategy  to the team in a timely manner, ensuring effective execution in partnership with the leadership team

Energise and align  team members on store performance goals, priorities, and key updates

Attend to time-sensitive  team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate

Address operational needs  including opening and closing procedures, cash management, and overrides

Foster an inclusive environment  by respecting differences and demonstrating Apple's values of inclusion and diversity in daily activities

Requirements / Skills
Apple is looking for someone who leads with both confidence and empathy. The ideal candidate brings hands-on retail or sales experience paired with a genuine ability to motivate others and manage complexity on the fly. Strong…