Department Manager, Customer Service Excellence

Become a pivotal player in customer service at Pro Hockey Life in South Edmonton Common. Maximize staff development, ensure operational integrity, and deliver an outstanding shopping experience.

As the Department Manager, your primary role is to champion Pro Hockey Life’s Customer Experience Model across the store team. Effective coaching, staff training, and ongoing feedback will be crucial, alongside maintaining compliance with retail standards. Your proactive leadership will enhance team performance and customer satisfaction.

Key Responsibilities:

• Implement Pro Hockey Life’s customer service standards

• Conduct and track staff training for compliance

• Oversee operational readiness and adherence to policies

• Promote effective communication through team meetings

• Address and resolve customer issues promptly

Requirements:

• Strong leadership and mentoring capabilities

• Proven skills in communication and organization

• Previous experience in retail management an asset

• Understanding of compliance and operational processes

• Enthusiastic attitude and the drive to succeed

Unleash your leadership potential and drive customer loyalty at Pro Hockey Life.