Gun Counter Team Lead

Under the supervision of the Group Sales Manager, the Team Leader - Firearms gives daily directions to the outfitters in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

• Supports GSM in leadership of firearm sales and compliance within Federal legal requirements, and company policies and procedures.
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department.
• Supports the GSM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily directions to the outfitters within the department.
• Prepares to-do / Task lists. Executes all merchandising directives i.e. "Promotions, & Sale Events" etc. & maintain all plan-o-grams as set by the Corporate Office.
• Insures a pleasant and productive shopping experience for all customers. Assists the GSM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM and HR Manager. Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
• Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff. Assists the GSM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
• Assists the GSM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
• Provides legendary experience for every customer with the F.I.S.H. model.
  • Find the Customer – Actively seek out and engage all customers.
  • Inquire to understand customer’s needs – Start a conversation to enquire about customer’s needs.
  • Sell, recommend and add with expert advice – Outfit the customer with expert product recommendations.
  • Honor the Customer – Thank the customer for choosing Bass Pro and invite them back.
• ALL OTHER DUTIES AS ASSIGNED

• Minimum Degree
  
  Required:
  
  High School Diploma or Equivalent
• Years of experience: 2 to 4 years in Retail Sales, Supervisory experience is a plus

• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

• N/A

Regularly walks, stands and does computer work.

Occasionally lifts up to 50 lbs.

Seldom/Never sits.