Customer Experience Lead

Shape exceptional customer experiences at Banana Republic by teaching selling behaviors, promoting loyalty, and supporting store leadership. Technology skills help meet goals.

This Lead acts as an employee role model across customer interactions and assigned areas of expertise. You will collaborate with the store leadership team, support task completion, and focus on the customer during sales leader coverage. The position also includes opening or closing support and flexible scheduling.

• Teach selling behaviors through consistent role modeling
• Promote customer loyalty program awareness
• Support leadership during non-peak operating hours
• Complete work before or after store hours
• Contribute to a positive work environment

• Ability to maneuver through sales floor and stockroom
• Ability to lift up to 30 pounds
• Effective technology use with customers and teams
• Clear, direct communication of expectations
• Availability for flexible evening and overnight shifts

Bring customer experience leadership, loyalty education, and selling behavior expertise to Banana Republic’s store team.