Retail Customer Loading Associate

Help customers complete projects as a Retail Customer Loading Associate, combining approachable service with organized order loading. The Home Depot welcomes curious learners.

This Lot Associate role centers on customer satisfaction from the first interaction to the final load. You will approach customers, identify loading needs, and plan secure merchandise placement in vehicles. The position also includes cart maintenance, debris removal, and following safety and loss prevention procedures. Strong communication, customer focus, organization, and attention to detail support success. Retail experience of one to two years and a high school diploma or equivalent are required.

• Approach customers needing help with products or shopping carts
• Determine project needs through open-ended customer questions
• Plan safe methods for loading and securing merchandise
• Keep carts available near the entrance
• Follow safety and loss prevention procedures

• One to two years of retail experience
• High school diploma or equivalent
• Effective communication and customer-focused service
• Strong interpersonal and organizational skills
• Attention to detail during customer and safety tasks

Use customer service, project questions, and safe loading skills to help The Home Depot customers leave prepared.