Inside Sales Fastener

Boulons Plus is a company specializing in the distribution of structural bolts and the manufacturing of all types of anchors for industrial construction markets, including commercial steel structure erection and civil engineering projects. With branches across Canada and the United States, Boulons Plus is a leader in its industry!

Boulons Plus' head office is located in Quebec.

Reporting to the Customer Service Supervisor of Quebec, the Account Manager will be responsible for inside sales and the full management of customer accounts. The Account Manager will work closely with the Customer Service Supervisor to ensure the retention of existing customers and will also participate in new customer prospecting and business development activities.

• Maintain and develop strong relationships with existing customers
• Ensure accurate and consistent management of the sales dashboard and customer follow-up calls
• Reconnect with customers who have not made a purchase recently in order to maintain strong business relationships
• Ensure that all customer questions and concerns are handled efficiently
• Process customer inquiries and requests
• Create and submit purchase orders (POs) in the ERP system
• Maintain clear communication between customers and the Boulons Plus team to ensure strong representation of the company and establish clear customer expectations
• Understand Boulons Plus' capabilities and communicate them effectively to customers in order to properly manage expectations
• Source inventory from suppliers
• Follow up internally on customer orders
• Perform any other related duties as required

• Minimum of 5 years of relevant experience

• Proficiency in Microsoft Office (Word, Excel, Outlook), including advanced Excel skills
• Comfortable working with integrated business software
• Knowledge of ERP systems; experience with Epicor is considered an asset

• Strong teamwork and communication skills, both verbal and written
• Ability to anticipate customer needs and match them with the appropriate products and services
• Strong organizational skills and a results-oriented mindset
• Advanced problem-solving skills
• Interest in sales, with the ability to effectively manage stress and competing priorities