Telecom Operator​/Dispatcher

There are four positions available. As a Telecom Operator at AHS, you will monitor radio activities and receive calls for security requests. You'll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information database systems and coordinate the administrative assignment of Protective Services officers working in the AHS site.

Description:

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Classification:  Telecom Operator/Dispatcher

Union:  AUPE GSS

Unit and Program:  Protective Services Op Support

Primary

Location:

Alberta Hospital Edmonton

Location Details:  As Per Location

Multi-Site:  Not Applicable

FTE:  1.00

Posting End Date:  22-JUN-2026

Employee Class:  Regular Full Time

Date Available:

02-JUL-2026

Hours per

Shift:  12

Length of Shift in weeks:  8

Shifts per cycle:  26

Shift Pattern:  Days, Evenings, Nights, Weekends

Days Off:  As Per Rotation

Minimum Salary:  $31.61

Maximum Salary:  $38.56

Vehicle Requirement:  Not Applicable

Required Qualifications:

Completion of Grade 12.Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.

Must be eligible for Solicitor General's Community Peace Officer Level II appointment.

Additional

Required Qualifications:

High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications:

Valid First Aid certificate, BCLS-HCP training.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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