Parking Enforcement Bylaw Officer

Full Time Parking Enforcement Bylaw Officer – Edmonton (Concord Parking)

Concord Parking is unique, focusing on technology, innovation, and investing in people. We provide specialized parking management services that enhance the customer parking experience, utilize best‑in‑industry technology, maximize revenue, and provide highly skilled personnel.

We have a great working environment with extensive development opportunities and have been designated a Best Place to Work by Glassdoor.

Concord Parking is hiring Parking Enforcement Bylaw Officers!

Parking Enforcement Officers are contracted by the City of Edmonton to enforce parking regulations on city streets, including expired permits, no‑parking zones, tow‑away zones, and other non‑moving vehicle violations. Officers gain authority after completing training and appointment under the City of Edmonton Bylaw. The role is ideal for physically active, detail‑oriented individuals who are confident handling public interactions and conflict resolution.

New hires start on Beat Patrol (foot patrol) with opportunities to advance to City Patrol (vehicle enforcement). High performers may progress to Administrative Peace Officer Status and leadership roles such as Dispatch, Supervisor, or Team Lead.

• Enforce the City of Edmonton Bylaw 5590 for non‑moving vehicle violations
• Patrol assigned areas (primarily by foot) in all weather conditions
• Issue tickets and warnings for parking violations
• Educate the public on parking rules and dispute processes
• Complete detailed reports (Daily Tag Reports, Incident Reports, etc.)
• Communicate with Supervisors, Dispatch, and Team Leads
• Perform lone worker check‑ins and track time accurately
• Attend court as required
• Maintain professional appearance and uniform standards
• Secure all equipment and documentation
• Represent the City of Edmonton and Concord Parking with dignity and integrity

• 18 years of age or older
• Grade 12 diploma or equivalent
• Valid Class 5 Driver’s License (minimum 2 years driving experience)
• Meet at least one of the following:
  • 2 years of post‑secondary education
  • 1 year of enforcement/security experience
  • 3 years of supervisory/management experience (with conflict resolution)
  • 5 years of customer service experience (with conflict resolution)
  • Clean driving abstract (less than 3 demerits over 5 years)
  • Ability to walk 20–25+ km daily outdoors
  • Strong English communication (written and verbal)
  • Ability to write clear, detailed reports
  • Ability to pass Test Gorilla assessment
  • Availability for full‑time hours, including evenings/weekends

Training includes:

• 3 days classroom (SOP training)
• 2–3 days of field training (job shadowing)
• Written exam (80% required to pass)

Upon successful completion, officers receive a clear CRC, swearing‑in by the City of Edmonton, an issuer number, and a wage increase.

• Class 5 Driver’s License (valid)
• Driving record with less than 3 demerits over 5 years

• Medical Insurance
• Life Insurance
• Dental Insurance
• Paid Vacation

This role reports to the Customer Service Manager.

Position Type and Shift: Full-Time, 1st Shift, Weekends.

Relocation is not provided and travel is not required.

Number of Openings: 10