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Dispatcher​/CCTV operator - Kingsway Mall

Job in Edmonton, Alberta, Canada
Listing for: Paladin Security
Full Time position
Listed on 2026-07-21
Job specializations:
  • Security
    Security Officer, Site Security, Unarmed Security, Security Management & Operations
Job Description & How to Apply Below
Position: Dispatcher/ CCTV operator - Kingsway Mall
Job Skills / Requirements

Take incoming radio, phone and in-person calls, document details and escalate to proper resources

Dispatch Security, Cleaning Services and Building Operators to calls as required

Dispatch security services to critical facility issues, including medical, fire, and disturbances

Provide detailed documentation of activity as called into the dispatch center into event logs

Dispatching for emergency situations (EPS, EMS, EFD)

Monitor CCTV and provide support to Security Agents responding to calls

Oversee facility monitoring systems, and escalate when equipment signals an alarm

Communicate and provide regular updates by email distribution groups for all events on the property

Provide key access through key control system for employees and contractors

Provide contractor sign in / sign out process; sign out equipment as needed to contractors

Complete reports and provide information related to a site owned security equipment

Contact tenants for critical property concerns related to their tenant space

Obtain/file maintenance inspections and equipment audits from team members

Qualifications

Strong written and verbal communication

Strong interpersonal skills for contractor and customer interactions

Computer literacy with multiple computer software programs

Ability to prioritize work tasks

Able to display objectivity and sound judgement

Willingness/Ability to learn and retain large amounts of information

Possess crisis management skills and work under stressful conditions

Above-average observation skills

Ability to follow policy and procedure

Dependable and professional in all job functions

Prior experience in security dispatching is required

Education Requirements
High School Diploma/GED

Benefits
Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

Equal Employment Opportunity
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Position Details
This job reports to the Client Service Manager.

This is a Full-Time position.

Number of Openings: 1.

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