Telecom Operator​/Dispatcher

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services, Provincial Security Operations
• Primary
  
  Location:
  
  Alberta Hospital Edmonton
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 15-SEP-2026
• Temporary End Date: 15-MAY-2027
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Days Off: As Per Rotation
• Minimum Salary: $31.61
• Maximum Salary: $38.56
• Vehicle Requirement: Not Applicable

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services, Provincial Security Operations
• Primary
  
  Location:
  
  Alberta Hospital Edmonton
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 03-SEP-2026
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 15-SEP-2026
• Temporary End Date: 15-MAY-2027
• Hours per Shift: 12
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $31.61
• Maximum Salary: $38.56
• Vehicle Requirement: Not Applicable

Completion of Grade 12.Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.

High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Valid First Aid certificate, BCLS-HCP training.

All postings close at 23:59 MT of the posting end date indicated.

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Edmonton Zone, Edmonton, U of A Hospital