Manager, Physical Security Infrastructure

Highlights of the job

We are hiring a full-time permanent Manager, Physical Security Infrastructure position working out of Edmonton, AB. This position is based onsite, with regular attendance at the work location required.

The Manager, Physical Security Infrastructure is accountable for the planning, operational support and performance of EPCOR’s physical security infrastructure and associated applications. This includes ensuring the performance, availability, reliability and recoverability of EPCOR’s access control, intrusion detection and video surveillance systems.

We welcome applications from internal and external candidates.

• Managing the operation, maintenance, and lifecycle of EPCOR's physical security systems, ensuring reliability, availability, and compliance with business and regulatory requirements.
• Developing annual plans, budgets, resource allocations, and work priorities to support the effective delivery of physical security technology services.
• Leading the implementation, upgrade, integration, patching, and replacement of physical security systems and supporting infrastructure.
• Ensuring systems are maintained in accordance with established standards, governance processes, documentation requirements, and security controls.
• Monitoring system performance and service levels, leading incident response, problem resolution, and continuous improvement activities.
• Managing vendor relationships, support agreements, inventory, warranty claims, invoicing, and service performance to meet operational and financial objectives.
• Partnering with Physical Security Operations, IT Operations, Cybersecurity, and business stakeholders to support operational and project requirements.
• Managing physical security technology projects and contributing subject matter expertise to enterprise initiatives.
• Building and developing a high-performing team through recruitment, coaching, performance management, succession planning, and workforce development.
• Maintaining strong stakeholder relationships to understand business needs, manage service expectations, and provide technical leadership for enterprise initiatives and decision-making.
• Providing and maintaining 24x7 on-call Physical Security Infrastructure support to ensure operational readiness and response capability.
• Maintaining compliance with regulatory, audit, health and safety, and Alberta Reliability Standards Critical Infrastructure Protection (ARS CIP) requirements.
• Supporting project design, delivery, and operational activities during periods of increased workload.
• Managing physical security system inventory, sparing strategies, warranty claims, invoicing, and lifecycle replacement planning to support operational continuity, emergency preparedness, and budget management.
• Supporting project design, delivery, operational surge requirements, and providing subject matter expertise to stakeholders, leadership, and enterprise decision-making processes.

• A diploma or degree in Business, Engineering or Computer Science is required
• 7+ years of experience in Physical Security System Operations
• Certification in Physical Security hardware and systems such as C-Cure, Genetec, and Key Management Systems is considered an asset
• 5+ years of experience in progressive leadership roles, with a demonstrated ability to build, lead, and develop high-performing technical teams
• Experience in a utility environment is preferred
• Prior work with EPCOR would be considered an asset
• Knowledge of EPCOR’s organizational structure and Policies would be an asset
• Security industry background, knowledge, tools, techniques and applications
• Demonstrated discretion relating to confidentiality
• Ability to develop processes, procedures and workflows
• Ab…