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Job Description & How to Apply Below
Job Category: Community Impact and Programs
Requisition Number: HOUSI
001978
Posted:
April 23, 2026 | Full-Time | On-site
Locations
Edmonton
Edmonton, AB , CAN
Description
Employment Type:
Casual
Schedule:
Called in as needed
Reporting to: Housing Manager
City: Edmonton
Number of Positions to Fill: 2
RFR #: 1979
The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. The Housing Support Worker is a member of a team that provides housing and facilitates support services for eighty-four mid‑to‑law acuity persons experiencing multiple barriers, who require the support of Permanent Supportive Housing (PSH). The main role of the Housing Support Worker will be to provide case management services, assist clients with daily living skills, connecting clients to community resources and other day‑to‑day tasks as needed.
The Housing Support worker will work with the Housing team to provide ongoing addiction and mental health support. The Housing Support Worker will work onsite at the residence.
DUTIES AND RESPONSIBILITIES
Meet with clients housed in The Mustard Seed apartment units on an on‑going weekly basis
Provide ongoing client support with daily living skills, administering medication and managing tenancy
Document client interactions, service plans and client progress in the designated software
Provide addiction support using harm reduction philosophy and strategies
Function as an advocate to assist clients with accessing community resources and external supports
Submit referrals to external support providers, as needed
Monitor guest management and oversee the safety and security of the building on an hourly basis
Provide crisis intervention, as necessary
Provide input into program development and community resources
Attend scheduled team meetings and training sessions
Develop and maintain effective working relationships within The Mustard Seed and with external agencies
Participate actively in community programs and in‑house activities
Attend weekly team meetings and other training, as required
Participate in all staff training (e.g. First Aid, SafeTALK, Nonviolence, harm reduction, Indigenous Awareness) and attend monthly general meetings and support meetings with manager
Other duties as assigned
MINIMUM QUALIFICATIONS AND SKILLS
Degree/Diploma in a Human Services field and two years of related work experience
Minimum one year experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset
Experience in case management is considered a strong asset
A passion to be part of ending homelessness in Alberta
Demonstrated competency to practice crisis intervention
Experience working with mental health and/or addictions considered a strong and preferred asset
Ability to de‑escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis
Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture
Knowledge of Edmonton’s community resources
Excellent organizational, written, oral and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies
Excellent organizational and time management skills
Ability to be a self‑starter able to work in a cross‑functional team
Ability to accomplish goals with minimal supervision
Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset;
Knowledge of FOIP and ability to observe confidentiality standards
WORKING CONDITIONS
Physical effort: minimal to significant physical effort required while working directly with risk population in life recovery. Role also involves some organizational tasks.
Mental effort: varied mental and emotional effort required to provide ongoing compassionate care and resolve conflicts. Must be able to respond appropriately to intense situations.
Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other…
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