Affected Persons

Position: Affected Persons Support
Job Information

Job Title:

Affected Persons Support
Job

Requisition
Ministry:
Public Safety and Emergency Services

Location:

Edmonton
Full or Part-Time:
Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary:
Permanent
Scope:
Open Competition
Closing Date:
June 2, 2026
Classification:
Program Services 4
Salary: $3,148.20 to $4,126.82 biweekly ($82,168 to $107,710 annually)

The Ministry of Public Safety and Emergency Services is committed to protecting Albertans and keeping our communities safe. Working alongside other ministries, law enforcement and other community and Indigenous partners, the ministry is part of the justice and public safety continuum and supports the unique needs of Albertans, while ensuring the sustainability and resilience of the system. The ministry leads the coordination, collaboration, and cooperation of organizations involved in the prevention of, response to, and recovery from emergencies in the province.

This collaboration ensures the province is prepared for and resilient to the impacts of disasters.

Role Responsibilities
The Affected Persons Support role within the Police Review Commission (PRC) provides specialized case management support for individuals experiencing complex vulnerabilities, including mental health challenges, trauma, and psychosocial barriers. This role is critical in ensuring complainants are able to meaningfully participate in the complaint process through consistent, professional, and trauma-informed support.

Key Responsibilities

Advance case management

Independently assess and manage complex complaint files.

Serve as the primary point of contact for affected persons.

Apply trauma-informed, culturally responsive approaches in all interactions.

Support complainants in understanding and navigating the complaints process.

Provide Mental Health And Systems Navigation Support

Connect individuals to appropriate community and crisis supports.

Recognize and respond to distress, risk, or escalation using established protocols.

Apply de-escalation techniques and maintain strong professional boundaries.

Provide Advisory Support And Enhance Practices

Act as a subject matter resource for case management staff.

Contribute to improving tools, processes, and guidance for complex files.

Participate in working groups and service improvement initiatives.

Ensure Documentation And Accountability

Maintain accurate and detailed case documentation.

Prepare summaries and briefing materials.

Ensure compliance with legislative, privacy, and policy requirements.

APS Competencies

Systems Thinking:
Understanding the PRC mandate and applying insight to support fair and effective complaint processes.

Creative Problem Solving:
Analyzing complex situations and developing tailored approaches to support complainants.

Agility:
Managing multiple priorities and adapting to changing circumstances.

Drive for Results:
Supporting timely and effective complaint management.

Develop Networks:
Building relationships with internal teams and external service providers to support complainants.

Qualifications

Minimum Requirements:

University degree in Social Work, Psychology, Nursing, Human or related field plus four (4) years of related experience.

Directly related education or experience will be considered on the basis of:

1 year of education for 1 year of experience;

1 year of experience for 1 year of education.

Required:

Experience supporting individuals experiencing mental health, trauma, or psychosocial challenges.;
Ability to work with sensitive, emotionally charged situations while maintaining neutrality and professionalism.

Assets:  Trauma informed and/or Mental Health training and certification.;
Experience working in structured environments (e.g., justice, regulatory, social services, or health systems);

Experience with de-escalation, conflict management, and crisis response.;
Experience navigating and referring to community-based supports and services.;
Strong case management, assessment, and documentation skills.;
Experience advising colleagues or contributing to improved processes, tools, or practices.

Other Requirements

If you are in the fields of Nursing or Social Work, you must be registered with the province of Alberta.

Must be able to pass and maintain a fingerprint-based criminal records check, vulnerable sector check, and other clearances required to access police databases.

Some travel may be required within the province (>25%).

Notes

Office is located in Edmonton, Alberta.

Hours of Work: 36.25 hours per week (full time – in person).

Monday to Friday (8:15 am to 4:30 pm).

Benefits

Working for the Alberta Public Service –

Public Service Pension Plan (PSPP) –

Alberta Public Service Benefit Information –

Professional learning and development –

Research Alberta Public Service Careers tool –

Positive workplace culture and work-life balance.

Leadership and mentorship programs.

#J-18808-Ljbffr