Housing Support Worker - AHS

e4c is a community-focused organization working toward the elimination of poverty through collaboration with partners across sectors. We are dedicated to changing lives and growing inclusive, caring communities by supporting individuals and families in times of need and creating pathways to self-sufficiency. Guided by our core values of courage, compassion, connection, and commitment, we strive for excellence, innovation, and meaningful community impact.

Position Summary
The Housing Support Worker (HSW) with e4c’s Adult Housing Supports program helps individuals and families experiencing homelessness achieve long-term housing stability and overall well-being. Using a recovery-oriented, wrap-around approach, the HSW supports participants in developing personalized goals, life skills, financial stability, wellness practices, and household management. This role involves connecting participants with internal and external resources, advocating for access to essential services, and promoting independence through guided timelines and gradual involvement.

The HSW works collaboratively with Homeward Trust and the Government of Alberta to address the root causes of homelessness, foster self-sufficiency, and support participants in successfully transitioning out of homelessness with dignity and lasting success.

Schedule

Monday to Friday; 8:00AM – 4:30PM

Some flexibility in scheduling is required based on program needs

Key Responsibilities

Support participants in securing, setting up, and maintaining housing using a recovery-oriented, person-centered, and trauma-informed approach.

Build trust-based relationships and guide participants through goal-setting, life skills development, and action plans to promote independence.

Connect participants to internal and community resources, including income supports, healthcare, and social services.

Advocate for participants with landlords, service providers, and community organizations to remove barriers to housing stability.

Provide direct care, crisis intervention, and conflict resolution to enhance participant well-being and capacity.

Foster natural supports, community engagement, and accountability processes to ensure long-term self-sufficiency.

Maintain accurate documentation, adhere to e4c policies, and communicate effectively with supervisors and team members.

Qualifications
Education

Diploma in Human Services, Social Work, Sociology, Education or related field.

Certification

Standard First Aid and CPR.

Valid Class 5 Driver’s License and vehicle

Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.

De-escalation

Experience

2+ year experience supporting marginalized, high-risk, or vulnerable populations, including Indigenous communities

Knowledge of social services, harm reduction, sexual exploitation, trauma, addictions, mental health, homelessness, and Indigenous culture.

Experience de-escalating crises and managing potentially volatile situations, including individuals under stress, influence, or in mental health crisis.

Strong interpersonal and communication skills for working with diverse populations.

Proficient in MS Outlook, Word, Excel, database applications, and general computer operations.

Benefits

3 weeks vacation + 10 paid sick days

Robust Benefits Package

Employee Family Assistance Program (EFAP)

Health Spending Account (HSA)

RRSP Matching

Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

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