Building Liason

Identifying Information
Job Title
:
Building Liaison-Part-time
Employment Group:Bargaining Unit – CUPE Local 1099
Program Area:Housing Services
Job Level: Administrative Coordinator
Reports to:SeniorManager, Facilities & Housing Services
Salary Range:$20.52- $27.82 (per hour)

CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support;

advocacy and way finding; and providing opportunities to improve your wellness

Reporting to the Manager, Housing Services, the Building Liaison provides assistance with on-site supportive property management for a residential apartment building that is owned or managed by the CMHA-Edmonton. The position is responsible for liaising with tenants and ensuring that tenants adhere to safety procedures and tenant building rules and regulations. These rules have been established in accordance with the Residential Tenancies Act and the CMHA-Edmonton policies and procedures to provide a safe and secure living environment for all tenants.

The Building Liaison will establish and maintain rapport and trust with the tenants in a non-counselling peer support manner.

• Provides on-site support within the apartment building through liaison with tenants and the Manager, Housing Services
• Assists the Manager, by ensuring tenants adhere to Building Rules in accordance with the Residential Tenancies Act and the CMHA-Edmonton policies and procedures
• Maintains an awareness of any ‘changes’ in individual tenant behavior (e.g. if tenant exhibits problems with mental health or addiction behaviors) that may warrant the intervention of additional support services
• Communicates any observed changes in tenant behavior to the Manager, Housing Services for possible follow-up with other CMHA-Edmonton or community resources
• Provides assistance with the mediation or resolution of issues and problems that may arise with or between tenants
• Contacts and involves the Edmonton Police Services (EPS), Emergency Medical Services (EMS), and Mental Health Crisis Outreach Team as necessary to provide emergency assistance in dealing with health, safety and/or security issues that may arise
• Ensures that building security is maintained by confirming that doors are locked, and seeing that unwelcome individuals or intruders depart from the building (without endangering personal safety)
• Maintains a schedule identifying on-site availability to meet with tenants in person or by telephone, to discuss issues or concerns, for 7 hours per week between the hours of 8:00am and 10:00pm

• Maintains records of critical incidents and other relevant information as requested by the Senior Manager, Facilities & Housing Services
• Gathers and provides information to the Senior Manager, Facilities & Housing Services regarding the apartment building, overall premises and tenants, including completing incident reports on disturbances, damages and personal injuries

CMHA-Edmonton recognizes that candidates all have different skills and experiences to offer. While we are highlighting desired qualifications in the following sections, it is not a checklist.

• Grade 12 Diploma (some post-secondary education in Social Work, Psychology or Human Services is preferred)
• Previous experience working with individuals with mental health issues
• Previous knowledge of the Residential Tenancies Act of Alberta
• Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check
• Attainment and maintenance of a:
• First Aid certification
• Mental Health First Aid certification
• Lived experience of mental health challenges…