Lead Client Services

Lead Client Services

Join to apply for the Lead Client Services role at The Salvation Army in Canada
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For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Lead Client Services (LCS) is responsible for providing a safe and secure environment for program participants and visitors. The LCS is a working lead position with limited supervision. The incumbent provides day‑to‑day operational support for the Transitional Housing Program and may provide oversight and give supervision to Client Services workers. The LCS ensures that services are delivered in a manner that meets funder/contract expectations, adheres to department policy and procedures, demonstrates respect for the individual, supports the goal of providing a home‑like environment, and evidences Salvation Army Core values.

• Responsible for the smooth operation of their assigned area during their shift
• Take the lead in situations such as crisis intervention, safety, responding to complaints and inquiries, and staff disputes
• Assist with the orientation and training of new staff; may be involved in scheduling staff and monitoring staff attendance and documenting and reporting the same to Manager
• Arrange coverage of staff shifts due to illness, emergency, etc.
• Schedule breaks for Client Services staff
• Ensure that rounds are conducted through the building
• Regularly liaise with Manager and provide feedback on activities and incidents that occurred during shift
• Participate in case conferences as required by Manager
• Ensure completion of any required incident reports and delivery of them to Manager
• Investigate any facility problems and take appropriate action as required
• Coordinate all front desk activities including filing, paperwork, sale of product / supplies, as required

• Greet and screen all persons entering the facility giving direction as needed
• Address requests for services; be available to respond to participant concerns
• Complete intake/discharge/cessation processes and ensure all documentation is completed fully and in a timely manner
• Ensure that participant(s) understand rules of program/service, their rights, and consent to service
• Ensure that required information is recorded and that notification is made to appropriate support staff of new admission
• Monitor the activities of the participants and maintain availability for personal, practical and moral support while applying and maintaining professional boundaries
• Supervise meal times and when required assist with serving for participants as required by Program
• Carry out inspections & security checks/rounds in accordance with policies and procedures, including such tasks as locking outside doors and fence at night (may not apply to all work sites)
• Coordinate participant care relating to security issues; may be directly involved in doing bed checks and room searches
• May apply urine drug screenings/breathalyzer tests as requested or required by program
• Follow stated policy and procedure; may assist with medications as ordered by the participants’ physician (Medication Administration, Medication storage) and as directed by Program Manager or designate, as required by program
• Report and document any medication concerns to the Manager or designate as required by program
• May be required to pack participant belongings at time of discharge/cessation as per…