Settlement Practitioner, LGBTQ

Settlement Practitioner, LGBTQ+

One-Year Parental Leave Coverage, Full-Time (37.5 hours per week) | Hybrid – Edmonton

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Settlement and Integration Services supports newcomers in building meaningful lives in Canada through information and referrals, skill development, case management, and personalized settlement support.

• Core Settlement One-on-One Support and Group Workshops
• Complex Case Management
• Enhanced Settlement Worker in Schools (ESWIS)
• Rainbow Refuge (LGBTQIA+ Supports)

Rainbow Refuge provides specialized, affirming settlement support for 2

SLGBTQIA+ newcomers and refugees navigating barriers related to settlement, identity, safety, immigration status, housing, family and community relationships, health and wellbeing, and social isolation.

Through individualized support, system navigation, advocacy, community connection, and group programming, Rainbow Refuge helps clients build safety, stability, belonging, and greater independence in Canada.

The Settlement Practitioner, LGBTQ+ provides specialized settlement and case support to 2

SLGBTQIA+ newcomers and refugees through the Rainbow Refuge Program.

At the heart of this role is the ability to build trust. You will work alongside clients to understand their circumstances, identify priorities, develop individualized plans, navigate complex systems, and connect with appropriate services and resources.

Depending on each client’s needs, support may include advocacy, coordinated referrals, accompaniment, practical problem-solving, crisis response, and collaboration with internal teams and community service providers.

You will also contribute to group programming, outreach, partnerships, and the creation of safe and affirming spaces where 2

SLGBTQIA+ newcomers can build connections, community, and a sense of belonging.

This is a primarily on-site, client-facing position requiring occasional travel within Edmonton and occasional evening or weekend work.

• Build trusting, respectful, and professional relationships with 2
  
  SLGBTQIA+ newcomers and refugees.
• Conduct comprehensive needs assessments and work with clients to identify their priorities, goals, strengths, and appropriate next steps.
• Develop and follow individualized settlement and support plans based on each client’s circumstances and level of need.
• Provide trauma-informed, strengths-based, culturally responsive, and client-centred support.
• Help clients navigate systems related to housing, healthcare, income and financial supports, employment, immigration, legal services, food security, and other essential needs.
• Provide practical information, advocacy, referrals, warm connections, and accompaniment when needed to reduce barriers to accessing services.
• Recognize situations requiring immediate or specialized intervention and work with appropriate internal and external supports.
• Follow up with clients and service providers to support continuity of care and access to needed services.
• Plan and facilitate workshops, group discussions, community activities, and other opportunities responsive to participant needs and interests.
• Welcome new participants and help create affirming and safer spaces where 2
  
  SLGBTQIA+ newcomers can connect and participate meaningfully.
• Contribute to outreach, presentations, community events, and engagement initiatives that increase awareness of Rainbow Refuge and available supports.
• Work with other Edmonton Newcomer Centre programs to coordinate support and facilitate seamless internal referrals.
• Build and maintain relationships with community organizations and service providers supporting 2
  
  SLGBTQIA+ newcomers.
• Participate in case consultations, team discussions, and collaborative problem-solving for clients with complex or intersecting needs.
• Maintain timely, accurate, and confidential client records, case notes, referrals, outreach records, and program documentation.
• Support program reporting and data-collection requirements.
• Maintain professional boundaries and uphold organizational policies, privacy requirements,…