Trauma-Informed Family Support Worker

Trauma-informed Family Support Coordinator
Full-Time, Temporary (18 months)

WIN House provides individuals and their children fleeing violence with crisis response and intervention, safe temporary accommodation, and support for basic needs. Clients are offered trauma-informed, client-centered programming and support, access to resources, information, and referrals to community support. WIN House is working towards operating within a low-barrier model of care structure.

The Trauma-informed Family Support Coordinator plays a crucial role in providing trauma-informed, client-centered services to families affected by violence.

The Trauma-informed Family Support Coordinator will regularly demonstrate and proactively undertake the following key responsibilities:

• Conduct comprehensive intakes with parents and children, assessing immediate and long‑term needs.
• Build supportive, empathetic, and non‑judgmental relationships with families.
• Support families in establishing routines, including bedtimes, meal planning, and school preparation.
• Support Crisis Intervention Workers (CIWs) in providing childcare assistance, ensuring the basic needs of children in the shelter are met while focusing on family-centered programming and case management.
• Engage children in age‑appropriate discussions about family violence, emphasizing safety and empowerment.
• Collaborate with caregivers to create personalized safety plans for children.

• Assist families with school enrollment and coordinate transportation for children to WIN School or other educational facilities.
• Provide relevant information to WIN School staff to ensure children’s needs are met.
• Support caregivers in preparing nutritious lunches and snacks for children attending school.

• Allocate time between WIN 1, WIN 2, and WIN 3 to design and implement tailored programs for each shelter.
• Lead age‑specific children’s groups and parenting workshops, utilizing established curricula and creating supplementary materials like workbooks.
• Develop and facilitate a Boys’ Healthy Relationship Group to foster positive masculinity and healthy relationships.
• Host one weekend group per month to increase accessibility for families.
• Plan recreational and therapeutic activities that strengthen attachment and promote family healing.
• Partner with the cook to provide child‑friendly meals and encourage healthy eating habits.
• Develop a structured program model for the effective use and enhancement of sensory spaces in each playroom.

• Act as an advocate for families by connecting them to family‑specific and parenting resources, while collaborating with Crisis Intervention Workers (CIWs) to ensure individual needs such as housing, legal, and medical support are addressed.
• Liaise with community partners to provide culturally sensitive programming and support services.
• Assist families in navigating systems such as Child and Family Services when needed.

• Participate in daily shelter operations, including meal preparation, cleaning, and organizing child play areas.
• Maintain a safe and sanitary environment in the shelter, including outdoor spaces and communal areas.
• Report maintenance and repair needs promptly to ensure a safe living environment.

• Work closely with other shelter staff, including Crisis Intervention Workers, to ensure alignment in family case management and avoid duplication of efforts.
• Participate in regular case management meetings to coordinate support plans, share updates, and discuss strategies for meeting family needs effectively.
• Collaborate with colleagues to ensure consistency in programming, resource allocation, and service delivery across both WIN 1 and WIN 2 shelters.
• Contribute to a cohesive team environment by maintaining open communication and supporting shared goals for family well‑being.

• Maintain accurate, professional, and timely documentation of client interactions and case progress.
• Complete reports and ensure compliance with agency standards…