Extreme Weather Shuttle Support Worker

Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change.

By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an Extreme Weather Shuttle Support Worker to join our dedicated Extreme Weather Response
team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community.

As part of the City of Edmonton’s Extreme Weather Response, the Support Worker will provide frontline support on nightly shuttle buses transporting vulnerable community members to safe overnight shelters during extreme cold weather events. This position plays a vital role in maintaining a safe, calm, and supportive environment on board, assisting passengers in connecting to shelter spaces, basic needs supplies, and broader social supports.

This is a seasonal position with the potential to return annually for up to four consecutive winter seasons.

• Provide on-board support to vulnerable passengers, including de-escalation of conflict and responding to safety concerns.
• Use Starting Point and ORBIT to assess each rider’s needs, capture demographic and service information, and document outcomes.
• Encourage riders to connect with the Service Hub for appropriate follow-up supports (housing, income, health, cultural, or other services).
• Assist passengers in identifying and accessing appropriate shelter spaces or emergency services.
• Distribute essential supplies (snacks, water, warm clothing, hand warmers, etc.) to riders.

• The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with vulnerable populations.
• Valid Standard First Aid and CPR.
• Experience supporting individuals facing homelessness, poverty, or other complex social barriers.
• Knowledge of available social, health, and housing services in Edmonton.
• Strong conflict de-escalation, crisis intervention, and communication skills.
• Culturally safe and trauma-informed practice, including understanding of Indigenous historical and intergenerational trauma.
• Ability to work effectively in confined spaces and in a fast-paced, high-stress team environment.
• Able to perform night shift work.
• Comfortable using technology (MS Teams, GChat, etc.) for communications, scheduling and data management.

At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including:

• Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.
• Health Maintenance Days (in addition to vacation)
• Extended health, dental, and vision coverage for you and your family
• Health Spending Account
• Life insurance and ADD for you and your dependents
• Benefits coverage during maternity/parental leave
• Employee and Family Assistance Program (supporting mental and physical wellbeing)
• Staff events, committees and celebrations
• Exclusive employee…