PROCESSING CENTER ADVISOR (Assessor/Representative) – Edmonton
Requisition #: R26-3560 (GOAPRDJP) – Edmonton
Location: Edmonton, Alberta (Hybrid –
* See Work Model below)
Engagement Type: Contract
Number of Resources required: 8
Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness
Term: 7 months to ) with 18-month extension available (up to 25-month contract)
Hours per day: 7.25
Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)
Tri-global Solutions Group Inc. is seeking eight (8) Processing Center Advisor (Assessor/Representative) to join our talented Service Delivery team at the Ministry of Education and Childcare (Government of Alberta).
WORK MODEL:The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include:
Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.
Thank you.
Tri-global Solutions Group Inc.
Website:
PROJECT OVERVIEW / DESCRIPTION OF SERVICESWe are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.
Key Responsibilities- – Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
- – Determine client eligibility by reviewing financial and supporting documentation.
- – Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
- – Provide guidance on program requirements and assist clients in navigating online services and processes.
- – Investigate and resolve application, payment, eligibility, and system-related issues.
- – Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
- – Collaborate with internal and external partners to support effective program delivery.
- – Contribute to continuous improvement initiatives, testing, training, and operational projects.
- – Experience in customer service, program
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