Landlord Relations Specialist

Nikihk Housing First - Landlord Relations Specialist

Bent Arrow Traditional Healing Society–Edmonton, AB

Bent Arrow Traditional Healing Society (Bent Arrow) is a non-profit organization that provides unique programs and services to Edmonton’s urban Indigenous population. The organization was created in 1994 when Brad and Shauna Seneca identified the need for programming for Indigenous children and families based in traditional Indigenous values and teachings. This year we are celebrating our 30 anniversary, and we have grown as an agency where we have over 250 staff and 23 programs, but our mission remains to “build on the strengths of Aboriginal children, youth, and their families to enable them to develop spiritually, emotionally, physically, and mentally so they can walk proudly in both the Aboriginal and non-Aboriginal communities.”

Nikihk Indigenous Housing First is an intense home visitation and follow-up program designed to assist those experiencing chronic homelessness. We provide in-home follow-up support, with cultural and spiritual support and education.

The Landlords Specialist will assist staff in ensuring positive relationships between staff vs Landlords, they will also mitigate any expectational costs caused by our participants.

• Collaborate with internal teams within Red Road Society to ensure interactions with landlords and teams.
• Knowledge of Residential Tenancy Act (RTA)
• Knowledge of Lease signing and liability's
• Address any landlord inquiry or concerns, while providing supports throughout issue resolution, close out and follow-up.
• Foster relationships between landlords and Housing First staff and participants
• Develop long term, mutually beneficial relationships with landlords.
• Update landlords with accurate contact information for support staff and agencies
• Mitigate Exceptional Costs between agency vs Landlords
• Manage multiple issues simultaneously
• Provide Copies of lease agreements and rent checks to landlords when requested
• Providing short-term problem-solving opportunities, identifying and assessing supports within agency vs Landlords
• Ensuring Landlord is fully informed of Housing First mission and Philosophies
• Attend appointments, meetings with clients for the purpose of providing support, mediation, or interpretation/clarification with the landlord
• Participating in agency responsibilities including but not limited to: team meeting, reflections, representing the agency at community meetings, safety and security monitoring, and other related duties.
• Partnership responsibilities including but not limited to: intake, partnership meetings, case conferencing, training and committees.
• Ensure all information is being documented in the ETO database, attend team meetings and attend supervision
• Performing other related duties as assigned by the Team Leader
• All staff are to be cross trained in Nikihk Housing 1 st positions for the purpose of cover off as needed and requested by the Team Leader
• The Landlord Relations Specialist shall provide time sheets by the last day of each month to the Team Leader.
• The Landlord Specialist shall provide a weekly schedule to the Project Team Leader or his/her designate on a weekly basis. To include but not limited to:
• The Landlord Specialist is to be responsible for all administration of within the scope of services. To include but not limited to:
• Reporting / payment of mileage claims
• Reporting parking for reimbursement
• Payment Authorizations for Housing Furniture and Supplies
• ETO database entry is up to date within 24 hours and has all current and valid client information
• All client hardcopy files are organized and kept up to date and has current and valid client information
• At the discretion of the Project…