Residence Life Coordinator - Residence , Campus Services

Competition Number: 26.10.253

Category:
Full-Time Continuing (35 hours per week)

Salary: MSU Band D (Steps 1-8): $28.501 - $41.449 per hour. $51,872 - $75,438 per annum (Based on 35 hours per week).

Closing Date:
October 29, 2026

Mac Ewan University is seeking a Residence Life Coordinator (RLC) for a full-time continuing opportunity with our Residence Life department. Reporting to the Manager, Resident Experience and Support, you will be responsible for developing, administering, and promoting a positive residence experience and ensuring the safety of our residents.

You will create opportunities for student development and create and implement programs that contribute to our residents' personal and community growth. You will be responsible for providing operational support to the Manager, Resident Experience and Support, coordinating resident development and wellness activities, and managing Overnight Resident Assistants (ORAs) and Residence Community Leaders (CLs) day-to-day coordination and mentorship. You will play an essential role in ensuring the Residence Community Standards are being followed.

• Leading the assigned team of Overnight Residence Assistants (ORAs) and Residence Community Leaders (CLs) through assignment and monitoring of workload and ensuring all Residence standard procedures and processes are followed;
• Preparing schedules for approval by the Manager and arranging shift coverage when necessary, including handling any last-minute adjustments to the schedule;
• Serving as a point of contact, reference and escalation for ORAs and CLs: problem-solving issues presented and escalating to Manager as required;
• Making recommendations for improvements and updates to the Residence Community Standards and other departmental documentation for review by the Manager;
• Developing, implementing, maintaining and evaluating an ongoing robust and diverse wellness program for members of the Mac Ewan Residence community with other Residence Life Coordinators; and
• Assisting with developing an annual plan, including budget, for educational, recreational, social and cultural programs offered to the Residence community.

Please note that these positions do not live in Residence, and accommodation is not provided.

• Excellent verbal and written communication skills with a proven commitment to customer service;
• Excellent interpersonal skills, with the ability to work collaboratively and build/maintain strong working relationships with various university departments to ensure the quality of the residence experience for Mac Ewan students;
• Sound independent judgment and discretion, with the ability to demonstrate objectivity, open-mindedness, inclusiveness and avoidance of bias or the perception thereof;
• A commitment to fostering a positive environment within Residence Services that celebrates diversity and inclusion;
• Crisis intervention and conflict resolution skills;
• Exceptional organizational, time management, problem-solving, critical thinking, and decision-making skills, all with a detail-oriented approach;
• The ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;
• The ability to work well under pressure;
• The ability to maintain confidentiality and deal with complex and sensitive situations in a professional, diplomatic and tactful manner;
• Team-building and mentoring skills;
• The ability to work independently as a self-starter, taking initiative with minimal supervision;
• Basic budgeting and accounting skills; and
• Proficiency with Microsoft Office Suite, One Drive and SharePoint.

• A minimum of a diploma in a related field.
• A minimum of 1 year of experience in Residence Services.
• The following would be considered assets:
• Experience with resident and property management platforms such as Star Rez.
• Certification in Applied Suicide Intervention Skills Training (ASIST) offered through the Canadian Mental Health Association.
• Previous event planning experience.
• An equivalent combination of education and experience may be considered.

• This position is on campus only.
• The ability to work a Monday to Friday schedule from 11:00am to 7:00pm.
• You will share on-call responsibilities for emergency after-hours coverage, this includes carrying a cellphone.
• You will be required to work a flexible schedule during move-in/out weekends, Open House, and other special events, as well as share in coverage (on-call) during the December break.
• This…