Shelter Team Lead

Lead evening shelter operations at The Mustard Seed’s Strathcona Shelter in Edmonton, using crisis intervention and conflict resolution skills. This permanent part-time role is on-site.

The Shelter Team Lead oversees Shelter Support Workers and volunteers while maintaining professional, respectful service. You will make floor decisions, support up to 40 adults, and coordinate shift operations. The work includes person-centered care, emergency response, and accurate reporting.

• Oversee Shelter Support Workers and volunteers during shelter shifts
• Provide crisis intervention and resolve conflicts on the floor
• Maintain warm, safe, clean spaces for guests
• Train, mentor, and encourage employees and volunteers
• Complete incident reports, daily reports, and statistics

• At least one year in a social serving agency or counselling
• Experience working with inner-city or marginalized populations
• Strong leadership, people, communication, and organizational skills
• Knowledge of mental illness and addictions
• Experience working with volunteers and shifting priorities

Bring leadership, crisis intervention, and person-centered support skills to evening shelter operations at The Mustard Seed.