Program Eligibility Assessor

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Job Information

Job Title:

Program Eligibility Assessor
Job

Requisition
Ministry:
Assisted Living and Social Services

Location:

Remote
Full or Part-Time:
Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary/Wage:
Temporary (Ending June 30, 2028)
Scope:
Open
Closing Date:
November 2, 2026
Classification:
Program Services 1
Salary: $2,366.06 - $3,079.52 bi-weekly ($61,754 - $80,375/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans.

Assisted Living and Social Services (ALSS) helps provide stability and security for vulnerable Albertans, including seniors, people with disabilities, low-income individuals and those facing homelessness, while also providing opportunities to foster independence and quality of life. This includes supporting the delivery of preventive programming and helping Albertans access disability services, homelessness supports, senior supports, continuing care and other social-based programs.

The Employment and Financial Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right time through a common front-end experience whether through our contact centers or in-person offices

Reporting to the Disability Income Assistance Team Lead, you will play an important role in determining applicants’ initial financial eligibility for the Alberta Disability Income Assistance Program (ADAP) and Assured Income for the Severely Handicapped (AISH) program.

In this role, you will:

• Conduct detailed reviews of applicants’ income, assets, and supporting documentation to determine financial eligibility for ADAP and AISH.
• Make eligibility decisions in accordance with applicable legislation, program and operational policies, procedures, guidelines, and established practices.
• Clearly communicate eligibility decisions to applicants and provide information regarding next steps.
• Respond to applicant inquiries through the contact centre and gather additional information or documentation required to complete eligibility assessments.
• Advise applicants when financial eligibility requirements are not met, clearly explaining the decision and available options.
• Connect applicants with other Government of Alberta programs, community resources, and supports when appropriate.
• Provide respectful, client-focused service while working with individuals who may be experiencing complex or challenging circumstances.
• Maintain accurate and complete information to support consistent, timely, and well-documented eligibility decisions.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Creative problem solving
• Systems thinking
• Agility
• Drive for results

Two-year diploma in a related field; no experience required; or equivalent as described below.

Equivalency:
Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

This position requires an extensive knowledge and understanding of:

• The Assured Income for the Severely Handicapped Act, the Assured Income for the Severely Handicapped General Regulation, and the Applications and Appeals (Ministerial)…