Shelter Support Worker Crisis Services

Support shelter residents with crisis intervention and safety practices at Bigstone Health Commission. Work on a rotating schedule in a respectful environment.
As a Shelter Support Worker, you will support daily shelter operations for individuals experiencing homelessness. The work includes client intake, referrals, documentation, and trauma-informed care. You will help maintain safety, dignity, and respect while collaborating with colleagues and responding professionally during crises.

Key Responsibilities:

Ensure resident safety and well-being throughout shelter shifts
Conduct client intake, orientation, and sleeping arrangements
Provide crisis intervention, de-escalation, and conflict resolution
Maintain daily logs, incident reports, and client documentation
Offer referrals to mental health and community services
Requirements:
Strong communication, interpersonal, and problem-solving skills
Empathy, patience, and a non-judgmental approach
Ability to remain calm during crisis situations
Understanding of trauma-informed care practices
Ability to work on a rotating schedule
Bring calm crisis response, compassionate communication, and accurate documentation to Bigstone Health Commission shelter services.