Product Manager - Core Commerce Platform

About the Job

Twilio is seeking an intensely curious Staff Product Manager to lead the evolution of our Core Commerce Platform into a highly productized, extensible engine that powers Twilio’s global revenue. You’ll architect a standardized platform‑as‑a‑service that enables internal application teams to launch, price, and scale their products with zero friction. This platform is the source of truth for the entire quote‑to‑cash lifecycle—responsible for high‑throughput metering, complex real‑time rating, and the generation of clear, accurate invoices that reinforce customer trust.

• Master Commerce Domains:
  Leverage deep expertise in catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance to build robust, scalable financial systems.
• Define Platform Strategy:
  Architect the roadmap for a "commerce‑as‑a‑service" model by developing primitives (metering, rating, and entitlement APIs) that enable internal teams to launch products with minimal bespoke engineering.
• Enable Internal Tenants:
  Treat Twilio’s internal product and operations teams as primary customers by designing the self‑service tools, SDKs, and documentation necessary for independent onboarding to the platform.
• Ensure Usage Fidelity:
  Own the "event‑to‑invoice" data lifecycle by architecting systems that transform high‑volume usage data into transparent invoices, ensuring rating logic is perfectly mirrored in customer dashboards.
• Productize Compliance:
  Partner with Finance, Compliance, and Accounting to build automated revenue recognition and geography‑aware tax hooks into the platform core to ensure every transaction is audit‑ready by default.
• Champion Accuracy & Trust:
  Drive platform initiatives that provide customers with granular visibility into their usage, reducing billing inquiries and fostering long‑term trust through financial integrity.
• Bridge Cross‑Functional Gaps:
  Act as the strategic link between Engineering, Finance, and GTM by translating complex financial requirements into scalable technical specifications and communicating platform guardrails early.
• Integrate AI Capabilities:
  Embed AI into the commerce platform, such as billing optimization, anomaly detection, rating logic, and automating internal administrative and reporting activities.
• Lead Forensic Discovery:
  Conduct deep‑diving investigations into the most complex parts of the commerce lifecycle, untangling legacy systems and technical debt to provide the organization with clear paths forward.
• Embed Data‑Driven Decisioning:
  Drive system reliability and business outcomes by using analytics to guide prioritization and fostering a culture of continuous experimentation and learning.
• Technical Mentorship:
  While an individual contributor role, raise the bar for the PM org, mentoring PMs on technical product discovery, tracking communication and execution.

Twilio values diverse experiences from all kinds of industries and encourages everyone who meets the required qualifications to apply.

• Required:
• 8+ years of Product Management experience, with at least 4 years focused on commerce, billing, or financial platforms at scale.
• Demonstrated ability to lead complex cross‑functional initiatives across engineering, finance, risk, and operations.
• Strong technical acumen with experience in APIs, extensible platforms, and complex system design.
• Data‑driven decision maker with a track record of defining KPIs and measuring platform success.
• Excellent communication and executive‑level stakeholder management skills.
• Experience with SaaS, large‑scale platforms, or multi‑product ecosystems.
• Deep experience with Agile and related agile tooling, such as Jira.
• Bachelor's degree or equivalent experience.
• Desired:
• Platform Leadership:
  Previous leadership of platform migrations or unification efforts.
• ERP & Financial Integration:
  Experience integrating core billing engines with downstream financial systems like Net Suite, SAP, or Workday for automated revenue recognition.
• Global Tax Compliance:
  Familiarity with global tax engines (e.g., Avalara, Vertex) and the regulatory requirements of "Invoiced Billing" in international markets (VAT, GST, etc.).
• AI/…