Software Development Support Specialist

Software development and technical automation distinguish this senior Advanced Technical Support Specialist role within Nex Tier’s MDT organization. Support operates on a 24/7/365 rotation.
The position is a technical progression for Support employees who operate beyond standard troubleshooting and configuration. You will retain frontline case ownership while developing diagnostics, integrations, utilities, and automation. Responsibilities include advanced issue reproduction, testing, release practices, and knowledge transfer. The role works with Software Development, Software QA, Engineering, Quality, Production, and broader Support teams while maintaining operational priorities.

Key Responsibilities:

Develop reusable Support tools, diagnostic utilities, and configuration aids
Use AI-assisted development tools with validation and documentation
Follow coding, source-control, testing, security, QA, and release practices
Participate in Strike Team troubleshooting and deployment validation
Mentor Specialists through advanced technical issues
Requirements:
Demonstrated software development and technical automation capability
Ability to understand, modify, test, and support technical solutions
Working knowledge of databases, development workflows, and software testing
Ability to mentor without formal people-management authority
Strong advanced technical problem-solving capability
Combine software development, automation, and escalation leadership to strengthen MDT Support performance and reduce unnecessary Software Development escalation.