Airport Operations – FIFA World Cup TM | Host

Airport Operations – FIFA World Cup 26™ | All Host Cities

Department: Tournament Time Role | EG

Employment Type: Fixed Term Contract

Location: All Locations

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

• ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
• INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• VISION: Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Reporting organisationally to the Airport manager, the Deputy Manager will be a key member of the FIFA
26 Operational Services team and will work in close collaboration with the FIFA Transport team and other key individuals responsible for supporting the Airport Manager in overseeing all day‑to‑day airport operations, ensuring safety, efficiency, and compliance with aviation regulations and FIFA client service levels. This role acts as a second‑in‑command, providing leadership across multiple functional areas, including airside and landside operations, terminal management, customer service, and emergency response coordination.

• Support and deputize for the Arrivals & Departures Teams Manager, ensuring continuity of leadership and operational decision‑making.
• Lead, train, and motivate a diverse team of paid staff and volunteers to deliver exceptional airport services in line with FIFA World Cup 2026 standards.
• Oversee daily and shift briefings to align team performance, ensure service consistency, and address operational challenges during extended hours.
• Manage all operational aspects of arrivals and departures, ensuring alignment with governance structures and coordination with airport stakeholders.
• Develop and maintain effective relationships with airlines, airport authorities, transport providers, and FIFA functional areas to facilitate seamless client movements.
• Direct service planning and delivery for all FIFA constituent groups, ensuring compliance with defined service levels (DSLAs) and tournament objectives.
• Coordinate with transport providers across multiple modes—including bus, fleet, and public transport—to ensure efficient passenger flow and timely connections.
• Oversee the integration of arrivals and departures operations with other FWC
  2026 functional areas at venue and site level, including stadiums and non‑competition locations.
• Lead preparation and delivery of client‑facing materials, including transport guides, operational updates, and presentations for key stakeholder meetings.
• Ensure…