Motorcoach Dispatcher

Full-Time Motorcoach Dispatcher - Red Arrow & Ebus

Office

Location:

Avenue Edmonton, AB
Full-time Permanent | Health & Dental Benefits | Discounted Travel Perks | $23.80 per hour | Rotating Shift Work

As Dispatcher, you’ll manage day-of-service operations for our Alberta, British Columbia and Ontario fleet, plan and dispatch operator/vehicle assignments, track route performance, and resolve incidents promptly. You’ll coordinate with Ticket Office staff, the Shop, and Supervisors to maintain safety compliance and schedule reliability in a fast-paced environment.

• Execute daily operator-to-vehicle assignments and dispatch.
• Monitor routes, fleet status, and operator availability; respond immediately to issues to meet service requirements and uphold safety policies.
• Coordinate operators, supervisors, and vehicles by processing and relaying instructions via computer-aided dispatch and communication systems.
• Answer phones and support Ticket Office staff with accurate, timely information for customers/passengers and internal teams.
• Work independently to troubleshoot and resolve passenger issues promptly.
• Assist the Charter department in scheduling equipment and operators to fulfill charter bookings as needed.

• 1–2 years’ experience in logistics and/or transportation dispatch preferred.
• Proven problem-solving ability and decisiveness in a busy operations setting; strong memory/recall.
• Ability to handle stressful situations with composure.
• Organized with proven time management skills.
• Excellent oral and written communication skills.
• Intermediate proficiency with the Microsoft Office suite.
• Ability to produce a clear background check screening.
• Strong organizational skills, including time management, multitasking, and staying calm in a fast-paced environment (high volume of emails, calls, and inquiries).
• Previous customer service experience is preferred.

• General knowledge of Alberta, BC, and Ontario highway networks is considered an asset.
• Previous dispatch or forward-facing customer service experience.
• Certificate or diploma in Office Administration (or related field) preferred.
• Experience in a unionized, culturally diverse environment considered an asset.

This position follows an 11-hour rotating shift schedule, alternating between day and night shifts:

• Day shift: 04:00–15:00
• Night shift: 13:00–00:00

The rotation is as follows: 3 days on - 2 days off | 2 days on - 3 days off | 2 days on - 2 days off, for a total of 7 shifts every 2 weeks.

Please note that the training period will follow the same rotation, with adjusted hours of 07:00–18:00.

• Hourly Wage: Starting wage of $23.80 per hour.
• Consistent Shift
  
  Schedule:
  
  Enjoy a predictable rotating schedule of 7 shifts every 2 weeks, allowing you to plan your work-life balance with confidence.
• Work-Life Balance: Work fewer days while maintaining full-time hours, giving you additional flexibility for personal commitments.
• Paid Vacation: Start with 80 hours of paid vacation, with additional vacation entitlement based on years of service and company policy.
• Comprehensive Benefits: Access a comprehensive health and dental benefits package designed to support your overall health and wellbeing.
• Travel Perks: Take advantage of discounted and standby travel opportunities on our luxury motorcoach network across Western Canada.
• Make an Impact: Play a key role in providing safe, reliable transportation services while creating positive experiences for passengers every day.
• Stable, Essential Service: Join a well-established transportation company providing an essential public service and reliable employment opportunities.

Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia.

Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.