Motorcoach Dispatcher; Evening Shift

Full-Time Motorcoach Dispatcher (Evening Shift) - Edmonton

Job Category :
Operations

Requisition Number : FULLT
006795

• Posted :
  September 8, 2026
• Full-Time

Showing 1 location

Edmonton, AB , CAN

Location:  Avenue, Edmonton, AB
Employment Type: Full-Time, Permanent
Starting Wage: $23.80 per-hour
Schedule: Evening/Night Shift - 1:00 p.m.

- 12:00 a.m.
Benefits: Health & Dental Benefits | Paid Vacation | Discounted Travel Perks | Consistent Evening Schedule

Operations Start Here: Red Arrow and Ebus are looking for a full-time Motorcoach Dispatcher to support our day-to-day passenger transportation operations. As a Dispatcher, you’ll play a key role in keeping our scheduled service running safely, reliably, and on time. You’ll coordinate motorcoach operators and vehicles, monitor active routes and fleet availability, respond to operational issues as they arise, and communicate with drivers, supervisors, maintenance teams, Ticket Office staff, and other departments throughout the day.

This is a fast-paced operations role suited to someone who can stay organized, make sound decisions, and communicate clearly while managing multiple priorities at once.

Schedule

Start your day at a comfortable pace while enjoying a consistent evening schedule.

This position is dedicated to evening operations and follows a permanent evening shift schedule from 1:00 p.m. to 12:00 a.m. Enjoy your mornings and daytime flexibility. This consistent evening schedule gives you time for appointments, errands, family commitments, or personal interests before work.
Rotation

Schedule:

• 3 days on / 2 days off
• 2 days on / 3 days off
• 2 days on / 2 days off

Applicants must be available to work the full rotation, including weekends and statutory holidays as scheduled. During the initial training period, employees will follow the same rotation with adjusted training hours of 7:00 a.m. to 6:00 p.m.

What You’ll Do

• Coordinate daily Motorcoach Operator and vehicle assignments.
• Dispatch Operators and equipment to support scheduled passenger service and operational requirements.
• Monitor active routes, vehicle status, Operator availability, and service performance throughout the shift.
• Respond to delays, breakdowns, staffing shortages, service disruptions, and other operational challenges in real time.
• Communicate and coordinate with Operations, Maintenance, Ticket Offices, and other departments to support safe and reliable service delivery.
• Relay operational updates, assignments, and instructions using dispatch, communication, and fleet management systems.
• Maintain clear and timely communication with Operators regarding route changes, service updates, operational requirements, and schedule adjustments.
• Answer incoming calls and provide accurate operational information to internal departments, Ticket Offices, and passengers when required.
• Troubleshoot passenger concerns and operational issues while identifying practical and timely solutions.
• Assist the Charter department with coordinating Operators and equipment to fulfill charter requirements when needed.
• Maintain accurate dispatch logs, operational records, and service documentation throughout the shift.

What We’re Looking For

• Minimum one (1) year of experience in transportation, logistics, dispatch, customer service, or a related operational environment.
• Minimum one (1) year of customer service experience in transportation, travel, hospitality, call centre, or another fast-paced service environment.
• Strong problem-solving and decision-making skills with the ability to assess situations and respond appropriately.
• Experience managing a high volume of telephone, email, and radio communications while balancing competing priorities.
• Ability to remain calm,…