Operations Supervisor

About Us

Steele’s Transportation Group provides scheduled LTL freight service across Alberta with terminals in Calgary and Edmonton. Since 1957, we’ve built a strong reputation for reliable, customer‑focused delivery.

We operate an asset‑based fleet supported by owner‑operators and carrier partners, serving the busy Calgary–Red Deer–Edmonton corridor with safe, timely, and competitive freight solutions.

The Operations Supervisor at Steele's plays a crucial role in maintaining efficient LTL freight handling and ensuring the cross-dock remains organized. Responsibilities include onboarding and training drivers, overseeing preventative maintenance scheduling for fleet assets, and ensuring safety and compliance. This position also involves planning and organizing the cross-dock floor to maximize its usage.

• Supervise, plan, assign and review the work of staff engaged in shipping, receiving, scheduling transportation and routes, and other related activities.
• Schedule daily dock tasks and establish the priority in which the tasks are to be completed.
• Working with Sales and Operations to source cross-dock customers to add an annual set budget of new recurring customer cross-dock revenue.
• Work with dispatch operations to secure the supply of empty trailers needed for tasks while maintaining a smooth flow of trailers in and out of our docks.
• Ensure all freight originating at the terminal has dimensions captured and maintains weekly DIMS compliance metrics.
• Ensuring compliance across all manifesting functions (inbound & outbound) at the dock level
• Prioritize the unloading and loading of freight, moving all damaged freight and returns appropriately.
• Recognize risks, problems, and work collaboratively with other stakeholders to achieve practical and speedy resolution.

• Monitor fleet activities in the ELD Dashboard and Fleet management system to identify issues or upcoming maintenance and inspections.
• Coach drivers on HOS and DVIR to ensure 100% compliance
• Visually inspect assets
• Keep records of trailers in use and locations
• Coordinate repairs of assets with approved vendors
• Monitor and report fleet mileage per week and safe miles driven, along with revenue and cost per KM.

• Monitoring and enforcing activities and ensuring compliance with drivers and equipment.
• Recruit, onboard and complete qualification and training of new drivers
• Monitoring monthly training that must be renewed in the next 30 days and coordinating the same.
• Support dispatch on issues reported with drivers

• Lead the Health and Safety policies and training, and ensure 100% compliance with Health & Safety policies
• Collaborate with other TM’s on HSE initiatives.
• Ensure compliance with policies, procedures for safety and security, standards and regulations in force and participate in their improvement
• Investigate and resolve all incidents and accidents for people, vehicles, equipment and freight claims (OS&D).

• Supervision of Dock Workers, both employees and contractor/agency, directly and indirectly.
• Provide daily guidance and motivation to Dock Workers (employees and agency workers) to ensure achievement of operational objectives for the terminal.
• Work with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives.

• Ensure and monitor the continuous flow of communications and information relating to freight delivery so the appropriate parties are aware of solutions/actions to be taken to ensure safe and timely operations.
• Communicating with dock operators, Steele’s divisionsand…