Account Coordinator

Schedule :
Tuesday – Friday : 7:00 AM – 5:00 PM

Department:
Operations

Reports To:
Senior Operations Manager/ Lead Dispatcher

Position Type:
Full-Time, Permanent

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

The Account Coordinator provides essential operational and administrative support to ensure the smooth execution of daily tanker dispatch activities. This role is central to maintaining organization, ensuring accuracy in documentation, and delivering exceptional support to both customers and drivers. The ideal candidate is a proactive problem-solver with a foundational knowledge of industry who thrives in a fast-paced, multitasking environment.

• Assist dispatchers with load entry, order management, and schedule maintenance in the dispatch software system.
• Prepare, verify, and process documentation, including bills of lading, manifests, and trip envelopes, scanning and indexing.
• Monitor driver electronic logs (ELDs) and hours of service, alerting the dispatch team to potential availability or compliance issues.
• Able to manage ferry bookings, lodging for drivers as needed
• Understanding of Border Connect ACI and ACE manifest.
• Maintain accurate and up-to-date records in the system for customers, drivers, and loads.
• Assist Lead Dispatcher booking equipment to the shop or setting up roadside assistance for repairs.
• Make and assign driver trip numbers and confirm drivers are notified of their tour.

• Act as a primary point of contact for routine customer inquiries, providing status updates on pickups and deliveries.
• Provide direct, professional support to drivers, assisting with directions, paperwork questions, and non-urgent operational needs. Customer and driver service is a huge part of our business.
• Relay valuable information between dispatchers, drivers, and customers efficiently.

• Ensure all documentation for bulk liquid loads accurately reflects product classification proper shipping names, and TDG requirements for sourcing.
• Confirm all drivers are following all policies and procedures and have valid orientations and certifications.

• Use knowledge of Western Canada and US geography to help plan efficient routes and provide accurate information to drivers as required regarding customer locations, routes, and potential delays.

• < 1 year experience
• High school diploma

• Strong analytical, communication and judgment skills
• Foster driver relationships for each account to ensure driver retention
• Proficient in MS Outlook, Excel, PowerPoint and Word
• Ability to work in a fast-paced environment multitask and handle projects simultaneously. Organizational skills are…