Job Description & How to Apply Below
At Second Shop, we’re a team of Canadians who believe in doing better—for our country, your wallets, and our planet.
We started with a simple idea: why should perfectly good products go to waste or sit unsold when people like you are out there looking for smart ways to save? We have made it our mission to source the highest quality open-box, overstocked, and scratch-and-dent products from the top brands - offering them to Canadians at up to 50% off. But we are not just about savings—we’re about changing how people shop.
Say goodbye to paying full price and hello to smarter spending.
The Operations Manager is accountable for safe, efficient, and profitable day-to-day warehouse and dock operations that support the transportation function (FTL/LTL/final mile). This role leads warehouse teams and warehouse-side coordination (receiving, staging, loading readiness, inventory control, and documentation support) to ensure freight is accurate, damage-free, and ready on time—while also delivering contracted warehousing and storage services with strong inventory accuracy and contract compliance.
Key Responsibilities
Warehouse Operations
Lead receiving, putaway, cross-dock, picking, staging, and loading operations to meet outbound cutoff times and service commitments.
Coordinate dock schedules and appointments (inbound/outbound) to balance labor, doors, and space; maintain clear staging plans by route/carrier/customer.
Maintain inventory integrity through cycle counts, reconciliation, and disciplined location control; ensure all inventory moves are accurately recorded in the WMS and supporting systems.
Implement standard work for packaging, labeling, scanning, and quality checks; reduce damage and shortages through root‑cause analysis and corrective actions.
Ensure freight is shipment‑ready: correct counts, labeling, paperwork prepared/verified (BOL support, packing lists, seal control where required), and exceptions clearly documented.
Own MHE readiness and safe utilization (forklifts, pallet jacks, clamp trucks/attachments): operator certification, daily pre‑use inspections, and removal from service when unsafe.
Standardize clamp handling for bulky goods (appliances/furniture): clamp pressure settings guidelines, pad condition checks, and handling methods to prevent product and packaging damage.
Coordinate preventive maintenance and repairs with vendors/maintenance; track downtime, battery/charging practices, and equipment availability to support daily volume.
Storage Contracts & Warehousing Services
Own operational execution of storage contracts (short- and long‑term), including inbound intake, condition checks, serialization as required, and controlled releases.
Track billable activities (handling, in/out, storage days, pallet/sq.ft. usage, special services) and ensure supporting documentation is complete and auditable.
Partner with accounting to validate rate sheets, accessorials, and contract terms; resolve billing disputes with clear operational evidence.
Establish customer‑specific SOPs for storage clients (receiving rules, labeling, inventory visibility, cutoffs, delivery scheduling, and escalation contacts).
Support sales/leadership with operational inputs for new storage opportunities (space availability, labor requirements, service design, and implementation plans).
Lead and develop a high‑performing warehouse team (associates, leads/supervisors, inventory control) through coaching, training, and clear accountability.
Build shift schedules and staffing plans aligned to inbound/outbound volumes and cutoff times; manage overtime responsibly while maintaining service levels.
Own hiring, onboarding, performance management, and corrective action in line with company policies and employment standards.
Run daily huddles and weekly performance reviews; communicate priorities, hazards, quality issues, and continuous‑improvement actions.
Safety, Compliance & Security
Champion a safety‑first culture; conduct safety talks, inspections, and incident investigations with corrective and preventive actions.
Ensure compliance with workplace, warehouse, and customer site requirements (PPE,…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×