Guest Services Agent

Position: Guest Services Agent Role
Be the face of Nova Hotels as a Guest Services Agent, creating memorable moments for guests at Nova Inn Edson. If you thrive in busy environments and have a knack for customer service, we want to hear from you.

At Nova Hotels, we place great value on genuine guest interactions. As a Part-Time Guest Services Agent, your responsibilities will include checking in guests quickly and routing inquiries or requests effectively.

Your role will help ensure smooth operations by working closely with housekeeping and maintenance teams, while contributing to a friendly, positive atmosphere for everyone.

Key Responsibilities:

• Greet guests warmly and professionally

• Process check-ins and check-outs efficiently

• Assist with answering phones and bookings

• Address guest concerns with attention and care

• Handle payments and balance cash transactions

Requirements:

• Must be eligible to work in Canada

• Proficiency in English is a must

• Prior customer service experience required

• Hotel experience preferred

• Flexible availability for evenings and weekends

Utilize your organizational skills and customer service talent at Nova Hotels for a fulfilling guest experience.
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