Call Center Financial Services Representative

Call Center Financial Services Representative

Join to apply for the Call Center Financial Services Representative role at Scott Credit Union

Call Center Financial Services Representative

Join to apply for the Call Center Financial Services Representative role at Scott Credit Union

This range is provided by Scott Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.34/hr - $26.01/hr

Scott Credit Union is looking to hire a full-time Financial Services Representative (FSR) to join our amazing Call Center team! This FSR position works Monday – Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs.

• Training is to be completed in the first 60-90 days of employment at the Edwardsville, IL Home Office location.
• Upon successful completion of training, qualifying employees may be eligible for remote/hybrid schedules.

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose

To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.

Mission

Members. Value. Community.

Vision

Building Better Financial Futures.

Values

Accountability - I take pride and ownership in all I do.

Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.

Growth - I will pursue professional development with the encouragement of Scott Credit Union.

Integrity - I will maintain the highest ethical standards.

Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise.

Why You Should Join Our Team

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success.

Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more!

A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/ .

The Day to Day as a Call Center Financial Services Representative

The Call Center FSR is responsible for presenting and explaining a basic number of credit union products and services to members and assisting them to utilize these products and services. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.

A Typical Day Will Look Like

• Processing basic financial transactions for members including such functions as balance inquiries, completing transfers and payments, issuing checks.
• Responding to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members.
• Operating computers to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.
• Educating members and potential members on the products and services Scott Credit Union offers that may be of benefit. Makes referrals to the Loan…