Member Services Associate

Overview

Description

Position Summary
:
Under the direct supervision of the Membership Director, the Member Services Desk Associate welcomes patrons, answers phones, conducts registrations, and maintains a professional, respectful, and positive environment for all members, guests, and staff. This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility.

The position requires a flexible schedule, including availability for shifts during the day, evening, and weekends. The total work hours will range from 15 to 20 hours per week.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to stand, sit, and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities this job requires include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Must have visual and auditory ability to respond to critical incidents and the physical ability to respond swiftly in an emergency.
• Must be able to coordinate a variety of large and small tasks simultaneously and handle tension and stress in a positive manner.