Financial Services Representative

Financial Services Representative – Scott Credit Union, Edwardsville, IL

Base Pay Range: $17.34/hr – $26.01/hr

Schedule: Full-time, Monday–Saturday with Saturday rotation as scheduled.

Location: Fully on-site at the Edwardsville Branch.

Financial Service Representatives are primary points of contact for SCU members. They create an exceptional member experience by engaging with members who walk into the branch, over the phone, and through outbound calling efforts. Responsibilities include educating members on SCU products and services, resolving questions or issues, and supporting branch goals.

Scott Credit Union is a Top Workplace by the St. Louis Post-Dispatch and USA Today. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

• Identify, educate, present, and cross-sell SCU products and services to members.
• Meet individual sales and operational goals and assist the branch team in achieving branch goals.
• Process financial transitions for members, including account openings/closures and loan applications.
• Perform teller duties: daily open/close teller terminal, balance cash, and remit reports.
• Perform required OFAC screens and report any positive matches to BSA Group; comply with BSA requirements of completing CTR and SAR.
• Build and maintain relationships with members, provide prompt and courteous service, investigate concerns, and recommend resolutions.

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Personal computer experience including Microsoft Office products.

• Energized by creating meaningful connections and delivering strategic solutions.
• Focused under pressure and prioritize precision.
• Takes initiative, owns projects, and consistently aims for high-quality results.
• Looking to build a long-term career where skills can grow and evolve.

At Scott Credit Union, we support members through every phase of their financial journey, emphasizing accountability, integrity, diversity, service excellence, and continuous growth for both members and employees.

Apply to join a trusted organization that values your contribution and invests in your future. Selected candidates may be invited to a phone or in-person interview.