Configuration Technician II - 1st shift - Project Engineering - NAIC

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

This shift will be Monday - Friday, 6a-2:30p

Perform production level logical configurations and testing. Follow detailed work instructions provide by Engineering teams. Communicate with multiple members of the project team within and NAIC facilities. Perform troubleshooting of multiple device types to isolate issues resulting from failing hardware or software. Open and facilitate OEM level cases when needed. Communicate with multiple members of the project team within and NAIC facilities.

• Troubleshooting of multiple vendor networking, wireless, telecom and collaboration devices.
• Troubleshooting of equipment such as core network storage and server technologies, or general telecommunication product.
• Facilitate opening and resolution of OEM cases and work directly with OEM engineers
• Complete all required paperwork required fo.r reverse logistics, non-conformance and OEM trouble cases
• Lead troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies.
• Communicate effectively with multiple cross-functional teams.
• Ensures compliance with established codes, regulations, and standards.
• Logical work to load OS (Operating system), loading license, and update firmware per customer requirements.
• Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program need)
• Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Complete physical audit of equipment and accessories.

Qualifications

• Associate’s degree in information technology or related field
• CCNA preferred
• A minimum of 2 years' progressive experience in a related field required
• Experience at working both independently and in a team-oriented, collaborative environment is essential.

Knowledge, Skills,…