Niebur Front Desk ; Memb. Specialist Job Edwardsville area,Illinois USA,Social Work

Position: Niebur Front Desk Opening Staff (Memb. Specialist 1)

Description

Shift: Tues/Wed/Thurs, 4:45 am-9 am and Sat 6:45 am-12 pm

Reports to: Member Services Director

Position Summary

Under the supervision of the Member Services Director, the Member Specialist provides supervision of Member Services Team staff. Respond to member and guest needs and promote memberships and programs. Serves as a representative of the department in the absence of the Director. Delivers excellent service to all members, guests, and program participants that reflects the YMCA's mission, goals, and objectives. The Member Specialist must have a commitment to the YMCA and its core values of caring, honesty, respect, and responsibility.

Our

Culture

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming; we are open to all. We are a place where you can belong and become.
We are genuine; we value you and embrace your individuality.
We are hopeful; we believe in you and your potential to become a catalyst in the world.
We are nurturing; we support you in your journey to develop your full potential.
We are determined; above all, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

Assist the Director with a variety of tasks including but not limited to interviewing, hiring, and training new staff, tours, enhancing the member experience, Child Watch duties (when necessary), supporting YMCA values & and goals, serving as department leader in the absence of the Director and other duties as assigned.

Serve as a role model to the staff, demonstrating best practices, leading in the absence of the Director, and ensuring productivity in the department.

Must be an expert in the YMCA program & and event knowledge and YMCA membership policies/procedures. Handles and assists other staff with member issues/concerns and effectively communicates unresolved issues with appropriate Directors/Admin Staff.

Have thorough knowledge of YMCA emergency procedures, alarms, fire extinguishers, etc., and act as the leader & and control center during emergency situations. Responsible for applicable incident reporting.

Required to work the prescribed, set Member Specialist schedule, including one Sunday per month. Position & and classified pay rate may be forfeited if the employee becomes unable to work the determined schedule; the employee may be offered the opportunity to step down to an alternate position on the Member Services team at the corresponding rate of pay. Open shifts due to requested time off must be filled by another Member Specialist (the responsibility of the employee).

Requirements

YMCA Cause-Driven Leadership® Competencies (Leader)

Mission Advancement:
Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration:

Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance, and support.
Operational Effectiveness:
Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through the engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth:
Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behaviour or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

Minimum High School Diploma/GED plus 2 years of college or equivalent work experience preferred.

Strong interpersonal skills with the ability to engage and lead a team of employees. Previous experience in a customer service environment, with experience in a supervisory position preferred. Excellent computer, organizational, and analytical skills and detail-oriented.

Strong consensus-building ability with effective conflict resolution and negotiation skills. Strong verbal communication skills. Must be able to relate effectively to diverse groups of people from all social and economic segments of the community. Competent in providing direction and education on procedures/policies/standards to member services team staff. Ability to take…


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