Accounts Payable Specialist

Heartland Dental is seeking a detail-oriented and customer-focused Accounts Payable Specialist to join our growing Accounts Payable team. This role plays a critical part in supporting more than 2,000 doctor-led dental offices nationwide by delivering exceptional service and ensuring the accurate and timely processing of accounts payable activities.

The ideal candidate will possess strong accounting knowledge, excellent communication skills, and the ability to thrive in a fast-paced, technology-driven environment. Responsibilities may vary based on business needs and include supporting offices, vendors, and internal team members through a variety of digital platforms while ensuring compliance with company policies and accounting standards.

Heartland Dental proudly supports more than 2,000 dental offices, 3,100 supported doctors, and over 26,000 team members across the country. We are a hardworking, collaborative, and growing organization seeking individuals who are passionate about providing outstanding service and continuously improving processes.

As part of the Accounts Payable Department, you will work alongside a team of approximately 50 AP professionals and report directly to an Accounts Payable Supervisor.

• Provide exceptional customer service through phone, email, and internal ticketing systems.
• Serve as a primary point of contact for supported dental offices regarding accounts payable inquiries, payment status, invoice processing, and vendor-related issues.
• Respond to inquiries promptly while maintaining a professional and customer-focused approach.
• Research and resolve invoice, payment, and vendor discrepancies by collaborating with internal and external stakeholders.

• Review and resolve invoices and supporting documentation that have been rejected, failed, or require additional review within invoice automation and workflow platforms.
• Analyze invoices and supporting documentation to ensure proper coding to general ledger accounts and cost centers. Do we need this?
• Verify the accuracy and completeness of invoice data before processing.
• Reconcile vendor statements and investigate outstanding balances or discrepancies.
• Assist with month-end closing activities and ensure transactions are processed accurately and within established deadlines.
• Maintain compliance with company policies, accounting procedures, and internal controls.

• Utilize ERP systems, invoice management software, Microsoft 365 applications, and workflow automation tools to perform daily responsibilities.
• Navigate multiple technology platforms simultaneously, including accounting systems, ticketing systems, document management solutions, and reporting tools.
• Identify opportunities for process improvements, automation, and operational efficiencies.
• Support system upgrades, process changes, and continuous improvement initiatives as assigned.

• Collaborate cross-functionally with Operations, Finance, Procurement, and other departments to achieve organizational goals.
• Participate in team meetings, training sessions, and department initiatives by sharing ideas and best practices.
• Maintain current knowledge of Accounts Payable processes, technology enhancements, and industry best practices.
• Complete special projects and additional duties as assigned.

• Minimum of 2 years of experience in accounting, accounts payable, finance, or a related field preferred.
• Working knowledge of accounting principles and Accounts Payable processes.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Demonstrated analytical, problem-solving, and…