Patient Services Representative

Patient Services Representative

Heartland Dental is continuously building a talent pipeline for the Patient Services Inbound Representative (PSR) role. All hiring classes for this position will be selected through this posting. By applying, you will be considered for future PSR opportunities as they become available. Applications are reviewed on a rolling basis, and candidates may be contacted for interviews and assessments in the order in which they apply.

Are you interested in beginning a professional career from the comfort of your own home? Are you looking for a career with endless limits and opportunity for personal development? Are you self‑motivated, friendly, and work well in a fast‑paced environment? If so, Heartland Dental is looking for you! As a leading dental support organization, Heartland Dental is experiencing phenomenal growth and needs individuals like you to join our team.

Come experience an exciting dental career providing non‑clinical support to a network of offices nationwide.

Pay range for the remote position is $16/hour. Remote employment requires a consistent home internet connection with average speeds of 15 mbps Download and 10 mbps Upload. Please visit  to check the speeds of your current internet connection; wired connections plugged directly into your router will provide best results. Our system is compatible with cable, broadband, Starlink, and fiber internet providers only.

All other satellite, wireless, mobile data, and line‑of‑sight providers are not compatible.

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow team members who will support the business needs of each supported dental office and foster a strong team‑building culture. As a Patient Services Inbound Representative, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. This hard‑working and motivated position will provide inbound phone coverage for multiple dental offices with the goal of accurately scheduling patients within guidelines and routing clinical and billing inquiries to the appropriate pools.

Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported Doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

• Assesses the patient’s need and responds with critical judgment that ensures the appropriate resolution to provide exceptional customer service.
• Quickly builds rapport and maintains a positive demeanor with patients and supported dental office team members.
• Demonstrates strong verbal and written communication skills when interacting with patients.
• Exhibits sensitivity to patient health information and protects confidentiality; maintains privacy at all times for patient and employee information.
• Adheres to service‑specialized workflows for multiple offices; follows protocols built into the software, navigating quickly between multiple computer systems with dual monitors, and documented practices scheduling requirements.
• Reaches and maintains individual performance metrics while also supporting department metrics, including handling and documenting 90 patient interactions a day.
• Promotes a positive and productive environment, supporting teamwork and communication.

• Competitive benefits including health insurance and retirement savings plans, seven paid holidays, and PTO (paid time off).
• Potential for personal and company performance bonuses, referral bonus, voluntary overtime, and semi‑annual pay increases.
• Team‑focused, uplifting, and educational work culture to provide you the opportunity to develop your full potential and be a true business partner to our…