Parts Sales Representative

Job Title

Parts Sales Representative - Inside

Devex Consulting BV

The primary function of the Parts Sales Representative – Inside is to assist customers in finding the appropriate parts for their truck both in person and over the telephone. The role works with customers, mechanics, and peers to find accessories and order parts for repairs, enhancements, or overall vehicle needs. Assistance in stocking and organizing the showroom floor is also required.

• Maintain customer goodwill by greeting and acknowledging all customers, offering assistance.
• Answer the telephone within three rings with the proper greeting and offer to assist the customer with the inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow prescribed cash, credit, and check processing procedures of the dealership.
• Process cores warranties.
• Follow up on shortages and expedite by reporting to Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed dealership standards.
• Perform other tasks as assigned by Parts Manager.

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Working hours may require varied shifts, including evenings, weekends, or extended hours based on business needs.

• Personal Accountability – Being answerable for personal actions.
• Problem Solving – Defining, analyzing, and diagnosing key components of a problem to formulate a solution.
• Flexibility – Readily modifying, responding, and adapting to change with minimal resistance.
• Teamwork – Cooperating with others to meet objectives.
• Diplomacy – Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus – Anticipating, meeting, and/or exceeding customer needs, wants, and expectations.
• Interpersonal Skills – Effectively communicating, building rapport, and relating well to all kinds of people.

• Interaction – Frequent communication and engagement with others.
• People‑Oriented – Building rapport with a wide range of individuals.
• Customer‑Oriented – Identification and fulfillment of customer expectations.
• Versatile – Adapting to various situations with ease.
• Frequent Change – Rapid shifts between tasks.
• Urgency – Decisiveness, quick response, and fast action.
• Persistence – Finishing tasks despite challenges or resistance.
• Following Policy – Adhering to rules, regulations, and existing methods.
• Consistent – Predictable performance in repetitive situations.

Various competencies are required to excel in this role, including analytical thinking, change management, communication, customer service, delegation, leadership, project management, problem solving, reasoning ability, and technical skills.

• Analytical – Uses intuition and experience to complement data; designs work flows and procedures.
• Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance.
• Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; meets commitments.
• Delegation – Delegates work assignments; matches responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership – Inspires and motivates others; effectively influences actions and opinions; inspires respect and trust; mobilizes others to fulfill the vision.
• Project Management – Coordinates projects; communicates changes and progress; manages project team activities.
• Problem Solving – Develops alternative solutions; uses reason even when…