Junior Technician

Part-time, entry-level opportunity for a high school or college student who enjoys technology, helping people, and learning hands-on repair skills. No professional repair experience is required; we provide training.

This is a part-time, entry-level role designed with students in mind. You will learn alongside experienced technicians, work with real customers, and build practical repair and customer-service skills.

Starting Pay: $15 per hour Location: 2307 Hoffman Drive, Effingham Type: Part-time, in person

• Begin each shift by reviewing the repair calendar and open tickets, confirming priorities and promised completion times.
• Listen carefully to customers, document symptoms and service needs, and ask questions that help narrow down the problem.
• Diagnose common hardware and software issues using iHelpU.Tech procedures, tools, and available resources.
• Perform approved device repairs and software services after training, following documented procedures and asking for guidance when needed.
• Provide patient, one-on-one software assistance and explain technical steps in language customers can understand.
• Keep customers and teammates informed when questions, delays, or unexpected findings affect a repair.
• Protect customer privacy and handle every device, account, accessory, tool, and part with care.
• Keep the workstation, repair notes, tools, parts, and customer property clean, organized, and accurately documented.

You may work alongside an experienced technician until you are ready to complete tasks independently. iHelpU.Tech participates in Apple s Independent Repair Provider program, which can provide access to Apple repair training. Role-related technical or customer-service training may need to be completed by an assigned date.

• School days: typically 3:30 PM-6:30 PM, Monday-Friday.
• Summer and school breaks: typically during our 11:00 AM-5:00 PM weekday business hours.

We understand that school comes first. We ask team members to share school, activity, and extracurricular schedules early and to provide at least one week s notice for planned time off whenever possible. Final hours depend on availability and business needs.

• Dependable, curious, and willing to learn.
• Careful with devices and respectful of customer privacy.
• Comfortable speaking with customers and asking questions.
• Able to follow written procedures and accept coaching.
• Professional, business-casual presentation while working.

No professional repair experience is required. High school and college students are encouraged to apply.

Contact Elizabeth Sweeney, hiring manager.

iHelpU.Tech considers applicants based on role-related qualifications and business needs without regard to protected characteristics under applicable law.