IT Support Engineer

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Effingham, IL, US

Salary Range: $60,000.00 To $80,000.00 Annually

John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a primary point of initial contact for end-user technology issues and manufacturing systems troubleshooting while assisting with the administration, maintenance, and improvement of the organization’s broader IT environment. Responsible for troubleshooting workstations, printers, networks, Microsoft 365 services, business applications, and manufacturing technology.

Must be adaptable, curious, service-oriented, and willing to take ownership of unfamiliar problems. Works with employees at all levels while moving between office, manufacturing, and infrastructure environments.

• Serve as a primary point of contact for end-user technology issues and requests.
• Diagnose and resolve hardware, software, network, application, and peripheral issues.
• Troubleshoot and repair desktops, laptops, monitors, docking stations, mobile devices, and other endpoint equipment.
• Support users with Microsoft Windows and Microsoft 365 applications.
• Install, configure, maintain, upgrade, and replace computer hardware and software.
• Assist employees with new technology, applications, and changes to existing systems; elevate complex issues when appropriate while maintaining ownership through resolution.

• Perform basic troubleshooting of wired and wireless connectivity, network connections, switches, TCP/IP, DHCP, DNS, cabling, and endpoint connectivity.
• Assist with installation, configuration, maintenance, and troubleshooting of network equipment and connected devices.
• Identify and document recurring network or infrastructure problems and assist senior IT personnel with infrastructure upgrades, maintenance, and technology projects.

• Assist with administration and support of Microsoft 365, including Outlook, Teams, One Drive, SharePoint, and related services.
• Assist with user access, permissions, application configuration, and general Microsoft 365 troubleshooting.
• Support and maintain SharePoint sites, permissions, content, and collaboration solutions.
• Provide support for Power BI reports, dashboards, data access, and related business reporting solutions.

• Troubleshoot printing issues in office and manufacturing environments, including standard office printers, multifunction devices, and Zebra label printers.
• Diagnose issues involving drivers, network connectivity, print queues, labels, applications, and printer hardware.
• Provide hands-on technology support on the manufacturing floor and work directly with operations and manufacturing personnel on technology issues affecting production or business processes.

• Install and upgrade software applications and provide ongoing technical support for existing business systems and technology solutions.
• Assist in troubleshooting integrations and communication between endpoints, applications, printers, and network resources; work with vendors when necessary.
• Participate in testing and deployment of new systems, applications, hardware, and technology solutions.
• Create and maintain technical documentation for IT systems, processes, configurations, troubleshooting procedures, recurring problems, equipment, and standards.
• Identify opportunities to improve reliability, efficiency, security, and the…