Operations Supervisor

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

* Flexible work environment

* Career advancement

* Competitive base salary

* Bonus opportunity

* Vacation, Personal, Sick and Holiday pay

* Medical, Dental, Vision, Disability, Life and AD&D insurance

* 401k with a company match

* 30% merchandise discount

Responsibilities

This position is responsible for managing projects, report development and analysis of Key Performance Indicators (KPI) that support Spirit Operations, Spirit Field team and Executive staff.

* Supervise, train, and evaluate team members; manage workload assignments

* Gather and analyze large amounts of data from various sources to produce comprehensive reporting

* Develop, create and maintain KPI Reports, identify potential issues and provide insights for strategic and effective decision making

* Act as Operations Team lead on inter-departmental collaborative projects.

* Create and manage short and long-term plans with interim project milestones, adhering to deadlines; manage internal communications

* Develop measurements to evaluate effectiveness of new and existing programs

* Review operational issues and current processes for enhancements and improvements

Qualifications

* Bachelor's degree or 3-5 years related experience and/or training; or equivalent combination of education and experience

* Experience managing and leading a team

* Proficiency using Microsoft Office Suite to include Word, Excel and PowerPoint; advanced Excel and Power BI skills for data visualization and dashboard creation

* Understanding of retail operations processes preferred

* Ability to interpret data, identify patterns, and develop actionable insights to support business decisions

* Skilled in transforming raw data into meaningful information and connecting insights to real-world applications

* Strong organizational, analytical, and prioritization skills; comfortable managing multiple priorities and solving complex problems in a dynamic environment

* Excellent communication skills; strong ability to present findings clearly, influence stakeholders, and work effectively across teams

* Creative thinker and problem solver

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range

$75,000 - $85,000