Community Program Manager, Gartner C-Level Communities

The Community Program Manager is responsible for managing and enhancing our C-level executive communities. This role requires a strategic thinker with a deep understanding of executive-level engagement and community management. The ideal candidate will possess exceptional business development skills, project management & prioritisation skills, a strong ability to foster trust-based relationships at the c-level, and a passion for creating impactful peer-led experiences for our executives members.

Requirements:
Community Engagement and Management:
Execute on C-level community and Gartner best practices to recruit, engage, and retain C-level executives through consistent multi-channel and multi-touch outreach. Leveraging tools such as Linked In Sales Navigator to drive community growth through outbound prospecting. Foster strong relationships with community member qualified c-level executives, understanding their needs and priorities to ensure their active participation in community programs. Facilitate peer-to-peer interactions and knowledge sharing among community members.

Program Development and Execution:
Collaborating with internal partners to develop world class agendas for community programs. Collaborate with internal teams to ensure seamless execution of community programs. Be responsible for all client-facing aspects of in-person and virtual programs, including delivery, communicating with C-level executives, sponsors, and internal teams. Travel to in-person programs an average of 4 times a year, serving as host or MC for in-person programs, which does include some public speaking in front of a live audience.

Managing multiple competing priorities and community programs over a calendar year.

Stakeholder Management:
Act as the primary point of contact for c-level executives community members, addressing inquiries and providing exceptional support. and ensure they receive maximum value from their participation in their community. Partner with content to design high-impact programs that align with the interests and needs of the C-level community. Partner with your win-team which includes Sales, Marketing, Content, Client Services, and Operations to ensure we deliver high-impact community programs.

Collaborate closely with marketing to drive community growth and member acquisition;
Collaborate closely with Sales to drive referrals for sponsorship opportunities.

Data Analysis and Reporting:
Analyse and leverage large amounts of community data to identify trends, opportunities, and areas for improvement and prioritization. Utilize this data and reporting to track community engagement, growth opportunities, program success, and ultimately drive c-level participation.

Education:

Bachelor's degree preferred, not required

Experience:

Minimum 3 to 5 years of client success or sales experience required;
Business Development experience is highly preferred;
Business-to-business experience is highly preferred required;
Familiarity with tools such as Linked In Sales Navigator, Microsoft Office, and PowerBI preferred;
Proven experience building trust-based value-add relationships with c-level executives offering insightful, and strategic insight to drive forward their mission critical priorities #LI-NB1 #hybrid

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.

We do important, interesting and substantive work that…