Senior Supply Chain Technical Analyst

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Purpose of Role Reporting to the Supply Chain Platform Manager, the role is accountable for sup porting the Koerber (for Warehouse Management), GAINS (Inventory Management System), and Oracle Transport Management System. Managing the Supply Chain Tech Support Analysts, in tasks, objectives and succession planning. These platforms are operating against a global template, initially this will be in European countries. Responsible for minimising the risk associated with changes and ensuring that they are implemented and aligned to existing business process designs and that User Acceptance Testing has been completed.

Responsible for understanding how both platforms enable the business processes and outcomes that the Belron business require to enable the supply chain to meet expected demand. Ensuring the value of processes are improved in a risk free way and deliver real benefits to the business. Acting as a technical gatekeeper ensuring that changes do not adversely impact the use of the either platform.

Working in conjunction with the Supply Chain Design Authority for Koerber and Gains platform to assess the implications of the platforms roadmaps. The role will be Accountable for:
Managing the Supply Chain System Administrators workload, skills and growth, in order to plan out succession Establishing standards for administering the platforms and governing them against expected outcomes Performing configuration and administrative changes within the scope of the role - Manage day-to-day administration, troubleshooting, and platform performance monitoring Assessing all proposed changes to the both platforms and ensuring that the changes follow the relevant change process A clear assessment of how the change may impact business processes and what the risk of the change is.

Providing technical expertise and input to the Design CoE when assessing changes Assessing changes and identifying standard changes candidates Attend Services CAB meetings as required to provide input on supply chain changes Impact assess all non standard changes, providing feedback on regression as well as design quality Support release manager in assessing risks around changes to be applied to the production environment As a member of the Global Technology group must be able to effectively communicate with senior members of the Supplier organisation, the Belron Business community as well as the IT organisation.

Actively support the general Change and Release management processes through provision of expertise in the application and the Belron business processes Assess changes as required and provide feedback on change documents and to governance forums Engage with process owners to facilitate understanding of technical changes in terms that allow them to provide feedback and approval as required Using their expertise work with the change and release manager propose additions to the list of standard changes for the both platforms To QA solutions prior to their delivery to production To interact with projects in order that they understand how the application is configured and managed in order that they can comply with the required ways of working and are able to deliver effectively avoiding risks Day-to-day administration and troubleshooting business and operational issues associated with the platforms, capturing appropriate data to escalation to the support partners Platform environment management Simple to moderate report changes in, such as modifying existing reports with additional search criteria or adding new search field elements and creating new report pages for single tables or multiple tables using simple joins.

After go-live act as the single point of contact at the top of the Issue Escalation / Resolution providing supporting…