Specialist, Client Engagement Services

About this role:

Are you passionate about technology, enjoy working with multiple teams and comfortable working in a target driven environment?

We are looking for a Client Engagement Specialist to join our Client Services Organization in our Fort Myers Office. You’ll be part of a fast-paced, dynamic team providing the highest level of client support to C-level individuals in some of the world’s most successful companies. You will help Gartner clients gain optimal value from the services they purchase by delivering personalized training sessions on the Gartner website and associate tools.

NCE Specialists work closely with product managers to become subject matter experts on all Gartner research offerings.

• Conducting interactive website walkthroughs with new clients to drive early engagement and re-enforce the value of our services.
• Introducing clients to purchased Gartner service deliverables.
• Live group and individual client product demonstrations at Gartner events.
• Building strong relationships with sales and account management team to ensure clients receive coordinated and seamless support.
• Adhering to team SLA’s and following process for client interactions.
• Working closely with product managers/developers to become subject matter experts on all Gartner research offerings and delivering information on updates to key business units.
• Contribute to continuous process improvement by adhering to all SLA’s and escalating issues to the appropriate resource. Ability to independently make decisions and leverage resources and internal departments to expedite escalations.

• Bachelor’s Degree preferred
• Minimum 1-3 years of experience within a professional business setting AND/OR recent graduates with 1-2 business related internships
• Positive attitude towards KPIs and targets
• Passion for customer service
• Previous experience working in the technology industry

• Working towards and achieving targets
• Building relationships over the phone with senior level individuals
• Collaborating with others to overcome challenges
• Organizing your time and planning
• Excellent verbal and written communication skills
• Strong computer efficiency (Microsoft Office Suite)

• An upbeat, positive and collaborative working environment
• Opportunity to develop your career in a world’s leading IT Research and Advisory Company which is facing incredible growth with expectations to double in size by 2019.
• Competitive compensation and performance based bonus structure
• Company benefits such as:
  Health Insurance, 401K with company match, Tuition Reimbursement, Wellness Rewards, 20 days of Paid Time-Off, etc.
• Two week in the classroom training program, assigned mentor and two weeks of shadowing top performers

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate…