Customer Experience Lead, International Region

Job Title

Customer Experience Lead, International Region

Lead the end‑to‑end customer visit experience, ensuring high‑impact personalized engagements that reinforce Philips’ value proposition and support long‑term customer relationships across the International Region.

• Guide and coordinate all aspects of customer experience, from initial contact through post‑visit follow‑up.
• Drive transformation of briefing and customer visit operations by introducing innovative methodologies and continuous improvement practices.
• Analyze key metrics and customer feedback to generate actionable insights and shape strategic decisions.
• Collaborate with internal stakeholders and external partners to co‑create tailored, high‑impact customer experiences.
• Advocate for the customer experience value proposition across the organization, fostering engagement and alignment.
• Manage logistical and operational aspects of briefing sessions, including scheduling, environment setup, and digital/AV requirements.
• Support and oversee personalized technical demonstrations aligned with customer needs, ensuring high‑quality execution.
• Enable the sharing of real customer stories and solution‑based demonstrations across the health continuum.
• Optimize resource utilisation to maximize business impact and support market organizations.
• Contribute to strategic initiatives positioning Philips as a leader in customer experience innovation.

• Bachelor’s or Master’s degree in Business Administration, Marketing, or equivalent.
• Solid experience in Customer Experience, Marketing, Customer Success, Account Management, Service Delivery Management or a related field.
• Experience in customer experience design and omnichannel engagement.
• Data analysis and KPI interpretation with familiarity with AI tools and data‑driven decision‑making approaches.
• Proven or emerging people‑leadership capability; ability to coach and develop team members.
• Stakeholder management and cross‑functional collaboration experience.
• Continuous improvement and process optimisation skills.
• Strong customer‑centric mindset and storytelling ability.
• Excellent organisational and coordination skills.
• Innovative thinking with a results‑oriented approach.
• Experience leading a team of at least three people.

Philips is an equal employment opportunity and affirmative action employer. We provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

For US applicants only:
Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.  to review “EEO Is The Law and Supplement” Poster.  to review the Pay Transparency Nondiscrimination Statement.

Applicants that require accommodation in the job application process may contact 888‑367‑7223, option 5, for assistance.